At a Glance
- Tasks: Be the friendly face of our academy, welcoming students and visitors with a smile.
- Company: Join Future Academies, a vibrant multi-academy trust dedicated to student success.
- Benefits: Enjoy excellent career progression, wellbeing support, and a range of employee benefits.
- Other info: We value diversity and inclusivity; all are encouraged to apply!
- Why this job: Make a real difference in a busy school environment while developing your skills.
- Qualifications: GCSE Maths and English (grade 4-9) and ideally some experience in a similar role.
The predicted salary is between 32243 - 39408 £ per year.
We are looking for a Receptionist who is highly organised, approachable and committed to delivering a professional and welcoming service. As a key first point of contact for the academy, the successful candidate will build positive relationships with students, parents and carers, colleagues, visitors and external partners. You will work collaboratively as part of the wider school community and demonstrate a genuine commitment to providing an efficient and supportive reception service.
If you are someone who enjoys working in a busy and rewarding secondary school environment, takes pride in providing excellent customer service and can remain calm and professional while managing a range of enquiries and priorities, then Gracewood Academy offers an exciting opportunity to develop your skills and make a positive contribution to our school community.
Please note that we reserve the right to interview suitable candidates prior to the closing date and may close the vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.
About us: We are Future Academies: a flourishing multi-academy trust, founded with the aim of improving the life chances and raising the aspirations of young people. We offer a rich and stimulating education comprised of a knowledge-rich curriculum, diverse cultural and extracurricular opportunities, and a strong pastoral support system. All children and young people are welcomed in our inclusive community, and all are challenged to be the best they can be. This ethos is embodied in our Trust values - Knowledge, Aspiration and Respect - and in our motto, libertas per cultum ("freedom through education").
Future Academies recognises its employees as its most important asset and critical to its success. To demonstrate this, all staff are offered the following benefits:
- A supportive ethos and concern for the wellbeing of all colleagues.
- Excellent CPD opportunities and career progression.
- Employer contributions to the Local Government or Teachers' Pension Scheme.
- Mintago - employee benefits platform.
- Employee Assistance Programme.
- Access to a Virtual GP.
- Eye Care Voucher scheme.
- Partnership with YellowNest - salary sacrifice childcare scheme.
Qualifications: GCSE Maths and English grade 4-9 (A-C) or equivalent essential; 1 year experience in a similar role desirable.
Safeguarding Information: Future Academies is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and individuals that work with our young people to share this commitment. All appointments are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. Future Academies is passionate about diversity and inclusivity and welcomes applications from applicants with skills and experiences to fulfil the requirements of the job description and whose values and qualities reflect those in the person specification. We encourage applications from applicants regardless of any protected characteristic.
Receptionist - HT employer: Pimlico Academy
Future Academies is an exceptional employer that prioritises the wellbeing and professional development of its staff, offering a supportive work environment within a vibrant secondary school setting. With excellent CPD opportunities, career progression, and a commitment to inclusivity, employees can thrive while making a meaningful impact on the lives of young people. Located in a community-focused academy, this role provides a unique chance to contribute to a culture of knowledge, aspiration, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - HT
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pimlico Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pimlico Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - HT
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pimlico Academy:Your cover letter is your chance to shine! Tell us why you want to work at Pimlico Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pimlico Academy!
How to prepare for a job interview at Pimlico Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
