Manager, Alternatives Operations — Investor Onboarding in London

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

We are seeking a Manager, Alternatives Operations to join the team responsible for servicing a $50B+ and growing alternatives fund platform, supporting the launch and ongoing servicing of alternative investment vehicles, including private equity funds, hedge funds, and private placements. The role involves close collaboration with investors, internal stakeholders, and external service providers globally to deliver an exceptional client experience.

• Collaborate with sales, client-facing teams, tax, product strategy, legal, accounting, and fund administration partners globally on all aspects of client onboarding, including AML/KYC processes, side letter negotiations, fund launches/transitions, and co-investment activity.
• Lead and support technology transformation and automation initiatives to scale team functions, improve operational efficiency, and enhance the investor experience.
• Serve as a primary point of contact for investors and internal stakeholders, overseeing and resolving operational inquiries and escalations.
• Oversee investor cash flow reporting in support of portfolio management teams.
• Oversee the coordination and maintenance of fund document repositories, including private placement memoranda, limited partnership agreements, and subscription documents.
• Build strong, collaborative relationships with internal partners, external stakeholders, and third-party service providers.
• Identify opportunities to improve existing processes through continuous improvement and the implementation of new technology solutions.
• Encourage a positive, inclusive, and high-performing team culture aligned with organizational values.

• 5-10 years of relevant experience in private equity or hedge fund administration, investor servicing, or operations at a leading fund administrator or asset manager.
• Strong understanding of alternative investment fund structures and lifecycle mechanics.
• Demonstrated experience managing investor onboarding, operational inquiries, and complex stakeholder relationships.
• Risk- and control-oriented mindset with experience overseeing third-party service providers and managing service level agreements (SLAs).
• Bachelor’s degree required.

• Intellectually curious with a strong commitment to professional development and continuous improvement.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities concurrently.
• Confident communicator with strong interpersonal skills and the ability to collaborate effectively across a global organization.
• Comfortable operating in a fast-paced environment with evolving priorities and ambiguity.
• A collaborative team player who leads with integrity, accountability, and a client-focused mindset.