Principal Solutions Consultant

We are looking for a Sr. Solution Engineer to join our tight-knit team of field service, CRM and cloud computing experts. We are innovative and competent, and we like to have fun working. We value creativity, passion, hard work, and of course winning. The Senior Solutions Consultant will establish a trusted advisor relationship with both our external prospects, customers, partners and internal technical teams. You will collaborate with internal product teams, the global Solution Engineering team and our commercial sales teams, to help drive sales of our enterprise-wide SaaS solution that will transform Field Service operations and increase productivity. In this role, you will be a strong voice for our customers, bringing technical and business requirements back to our product teams helping ensure our solutions continue to meet our customer’s needs.

What You Will Do:

• Establish a deep understanding of our customers’ business and technical needs

• Create a “trusted technical advisor” relationship with our customer’s technologists and internal technical teammates

• Develop a solution architecture framework to support solution selling on an enterprise level. Help to provide vision, define system and application architecture, problem anticipation, and problem-solving ability across the landscape

• Lead change across large platforms / functional areas using technology solutions

• Provide software/hardware technical architecture expertise to ensure proper solution design

• Interface with all Pre-Sales Solutions Engineers globally to train, mentor, and guide through new solution architecture framework

• Provide coverage for key customer-facing events, particularly C-level discussions

• Build a link to a provocative selling model to ensure architecture views are properly integrated

• Shape, drive, and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders

• Help prospects and customers to realize the value of the solution you suggest. This is one of the most essential key responsibilities for this role

What You Bring to ServiceMax:

• Bachelor’s degree in business, science, engineering, technology, or related discipline

• Strong work experience with at least 5 to 7 years in Software pre-sales

• Must be willing to travel 20%-40%

Desired Characteristics:

• Significant expertise in developing and selling cloud-based solutions. Including creating and executing propositions and a track record of success

• Good understanding of cloud-based solutions with proven experience in selling Software as Service (SaaS) applications

• Strong presentation skills

• Experience with the salesforce.com platform

• Strong interpersonal skills, including creativity and curiosity, with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels

• Technical acumen to interface with technologists, understand complex concepts and translate in a way that businesses or industries can understand

• Demonstrated problem-solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends – go beyond the status quo

• Ability to deal with ambiguity, strategic agility, manage diversity and drive for results

• Strong English speaking and writing abilities plus any Nordic language is highly valued.

• Finally, one of the most critical aspects of this role – is being able to help understand the VALUE of what you are selling and articulate this for prospects and customers in a way they easily understand

What ServiceMax Offers You:

• Highly competitive package

• Professional development and training opportunities

#LI-DNI