At a Glance
- Tasks: Join our Customer Service Team to support sales and build relationships with customers and suppliers.
- Company: ESL, a dynamic company leading the charge in the electric future.
- Benefits: Competitive salary, monthly bonuses, 25 days holiday, and health benefits.
- Other info: Enjoy hybrid working, free parking, and a vibrant team culture in Manchester.
- Why this job: Be the voice of our customers and make a real impact in a growing industry.
- Qualifications: Fluent French speaker with customer service experience and strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
The Pilot Group is seeking a French Customer Service representative to join our Customer Service Team in Central Manchester. The role involves working alongside Account Managers to grow sales and develop relationships with customers and suppliers.
You will be the primary contact for customers and suppliers, providing efficient and professional sales support. Responsibilities include:
- Managing the sales process from order placement to administration
- Liaising with stakeholders including customers, suppliers, vendors, and the internal warehouse
- Ensuring timely product delivery and managing expectations
- Handling general administration for Account Managers, including price lists, quotes, and diary management
Requirements:
- Fluent in French to a business level
- Organised with previous customer service experience
Location: Head Office, Manchester (short walk from Manchester Victoria train station). Commutable from various locations including Greater Manchester, Oldham, and Warrington.
Benefits include:
- 25 days holidays + bank holidays
- Holiday Purchase Scheme
- Life Assurance x 4 of your salary
- Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime
- Free parking on a first come first serve basis
- Enhanced maternity/paternity pay
- Annual events including Christmas Party and Team Lunches
French Customer Service in Manchester employer: Pilot Group Ltd
Pilot Group Ltd is an excellent employer, offering a dynamic work environment in the heart of central Manchester. With a strong focus on employee growth and development, we provide ample opportunities for professional advancement while fostering a collaborative culture that values innovation and teamwork. Our commitment to enhancing customer satisfaction ensures that every team member plays a vital role in our success, making this a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Service in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pilot Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pilot Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Customer Service in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pilot Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pilot Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pilot Group Ltd!
How to prepare for a job interview at Pilot Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
