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- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and minimal disruption.
- Company: Join PiLON, a leading company in social housing maintenance with a supportive culture.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a friendly office environment.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic team.
- Qualifications: Must have a driving licence, strong communication skills, and a customer-focused mindset.
The predicted salary is between 26610 - 28500 £ per year.
Salary Range: £26,610 - £28,500 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: Swindon
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Resident Liaison Officer in Swindon employer: PiLON
Contact Detail:
PiLON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your personality and passion for the role.
We think you need these skills to ace Resident Liaison Officer in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with residents or clients in the past. This will help us see your customer service skills in action!
Be Proactive in Your Approach: We love candidates who take initiative! Share any experiences where you’ve gone above and beyond to resolve issues or improve processes. It shows us you're the proactive type we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PiLON
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as communicating with residents and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully communicated with clients or resolved issues. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints in previous roles. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you have the proactive mindset they’re looking for.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific projects you might be involved in. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.