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- Tasks: Support and train Resident Liaison Officers to enhance resident experiences and satisfaction.
- Company: Join PiLON, a growing company in the social housing sector with over 20 years of success.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Opportunities for personal growth and a welcoming office atmosphere with team socials.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Minimum two years as a Resident Liaison Officer with strong communication and customer care skills.
As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Main Objectives of the role:
- Monitor and identify training and development opportunities for the Resident Liaison Officers team
- Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction
- Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company’s processes in a consistent manner
- To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents’ satisfaction KPIs are met
- Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures
- Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction
Do you have what it takes?
- Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network
- Ability to work at a pace and respond quickly to changing demands and priorities
- Knowledge of administration, methods of reporting and Key Performance Indicators
- A proven understanding of Customer Care with particular reference to vulnerable people is essential
- First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential
- Proactive, with the ability to deal with issues and complaints in a calm and professional manner
Why work with us?
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us:
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Senior Residential Support Worker in Surrey employer: PiLON
Contact Detail:
PiLON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Residential Support Worker in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission to improve customer satisfaction and support vulnerable people.
✨Tip Number 3
Practice your communication skills! Since this role requires first-class communication, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Residential Support Worker in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. We want to see how your skills align with the role, so don’t be shy about showcasing your customer engagement and satisfaction achievements!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and confidently. Whether it’s through your writing style or examples of past experiences, let us see that you can influence and engage effectively.
Highlight Your Team Spirit: We love a collaborative approach! Share examples of how you've worked with teams in the past, especially in training or supporting others. This will show us that you’re not just a lone wolf but someone who thrives in a team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at PiLON.
How to prepare for a job interview at PiLON
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Resident Liaison Officer. Familiarise yourself with the key responsibilities and objectives mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Highlight your previous experience as a Resident Liaison Officer, especially any achievements related to customer engagement and satisfaction. Be ready to share specific examples of how you've improved processes or resolved issues, as this will illustrate your capability to excel in the role.
✨Communicate Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively managed stakeholders and built relationships in past roles, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, and training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!