At a Glance
- Tasks: Support and train Resident Liaison Officers to enhance resident experiences and satisfaction.
- Company: Join PiLON, a growing company in the social housing sector with over 20 years of success.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Opportunities for personal and professional growth in a welcoming office atmosphere.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Minimum two years as a Resident Liaison Officer with strong communication and customer care skills.
The predicted salary is between 30000 - 40000 € per year.
As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Main Objectives of the role:
- Monitor and identify training and development opportunities for the Resident Liaison Officers team
- Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction
- Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company’s processes in a consistent manner
- To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents’ satisfaction KPIs are met
- Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures
- Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction
Do you have what it takes?
- Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network
- Ability to work at a pace and respond quickly to changing demands and priorities
- Knowledge of administration, methods of reporting and Key Performance Indicators
- A proven understanding of Customer Care with particular reference to vulnerable people is essential
- First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential
- Proactive, with the ability to deal with issues and complaints in a calm and professional manner
Why work with us?
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us:
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Senior Residential Support Worker employer: PiLON
At PiLON, we pride ourselves on being an excellent employer, offering a supportive culture that fosters personal and professional growth. With a focus on employee well-being, our team enjoys generous benefits such as 23 days of holiday, a rewarding referral scheme, and access to an annual training budget, all within a collaborative environment that values communication and teamwork. Join us in making a meaningful impact in the social housing sector while building a fulfilling career with a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Residential Support Worker
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your experience aligns with their mission, especially in customer care and support.
✨Tip Number 3
Practice your communication skills! Since this role requires first-class communication, consider doing mock interviews with friends or using online platforms to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Residential Support Worker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. We want to see how your skills align with the role, so don’t be shy about showcasing your customer engagement and satisfaction achievements!
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and confidently. Whether it’s through your writing style or examples of past experiences, let us see that you can influence and connect with stakeholders effectively.
Highlight Your Team Spirit:We love a collaborative approach! Share examples of how you've worked with teams in the past, especially in training or supporting others. This will show us that you’re not just a lone wolf but someone who thrives in a team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at PiLON
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Resident Liaison Officer. Familiarise yourself with the key responsibilities and objectives mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role requires excellent communication and stakeholder management skills, prepare examples from your past experiences where you've successfully influenced or communicated with various stakeholders. Be ready to demonstrate your ability to handle complaints calmly and professionally.
✨Highlight Your Training Experience
As part of the role involves monitoring training and development opportunities, think of specific instances where you've contributed to training or onboarding processes. Share how you ensured consistency in training and how it improved team performance or resident satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to customer care, especially with vulnerable people. Prepare scenarios where you've successfully navigated challenges, focusing on your proactive approach and the outcomes.
