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- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and great communication.
- Company: Join PiLON, a trusted name in construction with a focus on social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, strong communication skills, and a customer-focused mindset.
- Other info: Join a diverse team committed to inclusion and personal growth.
The predicted salary is between 28810 - 30000 £ per year.
Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: Hersham and surrounding areas
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us: After 20 successful years, PiLON became part of the United Infrastructure Group in 2024, marking an exciting new chapter that brings together shared strengths, wider expertise, and greater opportunities for our clients, partners, and people. We are a trusted name in construction, specialising in planned maintenance and refurbishment within the social housing sector, with a strong reputation for reliability, quality, and customer focus. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you’re driven, reliable, and want to make a meaningful impact, you’ll find support, development, and pride in what you do at PiLON.
Resident Liaison Officer employer: PiLON
Contact Detail:
PiLON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PiLON and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at talking to people. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled complaints or resolved issues. This will demonstrate your ability to keep residents happy and projects running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Communication Skills: Since communication is key in this role, give us examples of how you've effectively communicated with residents or clients in the past. A well-structured application will demonstrate your written communication prowess.
Highlight Problem-Solving Abilities: We want to see how you handle challenges! Share specific instances where you've resolved complaints or issues, showcasing your problem-solving skills and customer-focused mindset.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at PiLON
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've successfully communicated with clients or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or handled complaints effectively. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your proactive mindset and ability to adapt to changing circumstances.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be involved in. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your commitment to ensuring resident satisfaction.
