At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishment processes and excellent communication.
- Company: Join PiLON, a growing company with over 20 years of success in social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, customer-focused mindset, and a driving licence are essential.
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Customer Liaison Officer in Kingston upon Thames employer: PiLON
At PiLON, we pride ourselves on being an exceptional employer, offering a supportive culture that values diversity and inclusion. Our commitment to employee growth is evident through our annual training budget and the opportunity to work within a talented team dedicated to making a positive impact in the social housing sector. With generous benefits such as 23 days of holiday, a rewarding referral scheme, and a welcoming office environment, we ensure that our Customer Liaison Officers feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research PiLON's values, projects, and community involvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about real-life examples where you've made a difference, as this will showcase your skills and attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Liaison Officer in Kingston upon Thames
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at PiLON.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention specific examples of how you've successfully handled customer interactions or resolved complaints in the past.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the position.
How to prepare for a job interview at PiLON
✨Know the Company Inside Out
Before your interview, take some time to research PiLON and its values. Understand their commitment to community and inclusion, as well as their focus on customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully handled difficult situations or complaints. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your proactive mindset and ability to adapt, which are crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your enthusiasm but also helps you gauge if PiLON is the right fit for you. Plus, it demonstrates your proactive approach to understanding the job.
