At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and minimal disruptions.
- Company: Join PiLON, part of the United Infrastructure Group, with a supportive and friendly culture.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a great team environment.
- Other info: Opportunities for personal and professional growth with annual training budget.
- Why this job: Make a real impact in residents' lives while developing your skills in a dynamic role.
- Qualifications: Must have a driving licence, strong communication skills, and a customer-focused mindset.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us: After 20 successful years, PiLON became part of the United Infrastructure Group in 2024, marking an exciting new chapter that brings together shared strengths, wider expertise, and greater opportunities for our clients, partners, and people. If you’re driven, reliable, and want to make a meaningful impact, you’ll find support, development, and pride in what you do at PiLON.
Resident Liaison Officer in Earlsfield employer: PiLON
At PiLON, we pride ourselves on being an excellent employer, offering a supportive culture and a welcoming office environment in South London. As a Resident Liaison Officer, you will enjoy a range of benefits including 23 days of holiday, a generous referral scheme, and an annual training budget to foster your personal and professional growth. Join our talented team where your contributions make a meaningful impact and where collaboration and employee well-being are at the forefront of our work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Earlsfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to communication and customer service. We all know that being the bridge between residents and project teams requires excellent skills, so show off your problem-solving abilities and how you handle complaints with ease!
✨Tip Number 3
Don’t forget to research the company culture! Understanding PiLON’s values and what they stand for will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, making it easier for us to connect with you about your dream job as a Resident Liaison Officer.
We think you need these skills to ace Resident Liaison Officer in Earlsfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t hold back on showcasing your communication and customer service prowess!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complaints or tricky situations in the past. We love seeing candidates who can think on their feet and keep residents happy, so share those success stories with us!
Be Professional Yet Personable:While we appreciate a professional tone, don’t forget to let your personality shine through! We’re looking for someone enthusiastic and proactive, so feel free to express your passion for resident liaison work in your writing.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at PiLON
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've successfully communicated with clients or resolved issues. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints in previous roles. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your proactive mindset and ability to handle disruptions smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be working on. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
