At a Glance
- Tasks: Support and train Resident Liaison Officers to enhance resident experiences and satisfaction.
- Company: Join PiLON, a leader in social housing maintenance with over 20 years of success.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Opportunities for personal growth and a welcoming office atmosphere with team socials.
- Why this job: Make a real difference in residents' lives while developing your career in a dynamic environment.
- Qualifications: Minimum two years as a Resident Liaison Officer with strong communication and customer care skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices.
The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Main Objectives Of The Role- Monitor and identify training and development opportunities for the Resident Liaison Officers team.
- Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction.
- Ensure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company’s processes in a consistent manner.
- Ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents’ satisfaction KPIs are met.
- Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures.
- Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction.
- Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network.
- Ability to work at a pace and respond quickly to changing demands and priorities.
- Knowledge of administration, methods of reporting and Key Performance Indicators.
- A proven understanding of Customer Care with particular reference to vulnerable people is essential.
- First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential.
- Proactive, with the ability to deal with issues and complaints in a calm and professional manner.
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service).
- Up to £2,000 reward for successful recommendations as part of our referral scheme.
- Significant savings on daily shopping through our benefits portal.
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year.
- A supportive culture and a great team with exceptional talent and experience.
- Trained Mental Health First Aiders support.
- Annual training budget so you can focus on your personal and professional development and much more…
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Senior Residential Support Worker in Walton-on-Thames employer: PiLON Ltd
At PiLON, we pride ourselves on being an excellent employer, offering a supportive culture that fosters personal and professional growth. With a focus on employee well-being, our team enjoys generous holiday allowances, a vibrant office environment, and opportunities for continuous training, all while making a meaningful impact in the social housing sector. Join us to be part of a collaborative team where your contributions truly matter and are recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Residential Support Worker in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement and support roles. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experience that highlight how you've improved customer satisfaction and handled complaints.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Residential Support Worker in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Resident Liaison Officer role. Highlight your two years of experience in a similar position and any customer engagement successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved customer satisfaction or trained others, and don’t forget to show your enthusiasm for working with us at PiLON.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and professional. Use concise language and check for any typos or errors. We want to see that you can communicate effectively, both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at PiLON Ltd
✨Know Your Stuff
Make sure you’re familiar with the role of a Senior Residential Support Worker and the specific responsibilities outlined in the job description. Brush up on your knowledge of customer engagement and satisfaction, as well as any relevant processes and best practices that the company follows.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Resident Liaison Officer. Highlight specific examples where you’ve successfully improved customer satisfaction or trained new team members. This will demonstrate your capability and readiness for the role.
✨Communicate Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle complaints and issues calmly and professionally, as this will be crucial in your role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
