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- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy homes.
- Company: Join PiLON, a trusted name in construction with a focus on social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
- Other info: Diverse team with opportunities for personal and professional growth.
The predicted salary is between 28810 - 30000 £ per year.
Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: Hersham and surrounding areas
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Qualifications
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable Qualifications
- Health & Safety Awareness
- First Aid qualification
Benefits
- 23 days of holiday per year, excluding Bank Holidays (with length of service increasing days)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget for personal and professional development
About Us
At PiLON, we’re more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we’re excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you’ll work with a team that has a strong sense of motivation and pride in what we deliver.
Resident Liaison Officer in Walton-on-Thames employer: PiLON Ltd
Contact Detail:
PiLON Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and housing sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, like managing complaints or ensuring smooth communication with residents. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past experiences in customer service and project management. This will help you stand out and demonstrate your proactive approach to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at PiLON. Let’s create lasting legacies together!
We think you need these skills to ace Resident Liaison Officer in Walton-on-Thames
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Resident Liaison Officer and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your communication and customer service abilities, as these are key for us in this role. Don’t forget to mention any specific achievements that demonstrate your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Use it to explain how your background aligns with our needs and share examples of how you've successfully managed resident relations or similar tasks in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with clients or resolved issues. Practising clear and concise responses will also help you convey your points effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve had to handle complaints or unexpected challenges. Be ready to discuss how you approached these problems and what the outcomes were. This will show that you can think on your feet and adapt to changing circumstances.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you might be working on. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
