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For Companies At a Glance
- Tasks: Support and enhance systems, ensuring smooth operations for our teams.
- Company: Join PiLON, a trusted name in construction with a collaborative culture.
- Benefits: Enjoy 23 days holiday, referral bonuses, and an annual training budget.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: 3+ years in IT support, strong Windows/Linux knowledge, and excellent communication skills.
- Other info: Friendly workplace with regular socials and a commitment to diversity.
The predicted salary is between 35000 - 42000 £ per year.
Location: Bracknell office
Salary: £35,000–£42,000 (depending on experience)
Contract: Permanent, Full-Time
Right to Work: Please note we are unable to offer visa sponsorship for this role. Candidates must have the right to work in the UK.
Help Keep Our Systems Running Smoothly – And Make Them Even Better
We’re looking for a proactive and technically skilled Systems & Application Support Engineer to join our internal IT team.
In this hands-on role, you’ll support, maintain, and improve the systems our teams rely on every day, acting as a vital bridge between developers and end-users.
This role is perfect for someone who enjoys variety: you’ll get involved in everything from infrastructure and cloud administration to system testing, user support, and process improvement.
What You’ll Be Doing
- Keeping our internal systems, networks, and cloud/virtual environments running smoothly
- Working closely with developers to support and enhance internal business platforms
- Supporting around 200 users with 2nd/3rd line technical issues
- Managing and optimising our Microsoft 365 and Azure environments (including AD, Intune, SharePoint, and Exchange)
- Gathering user feedback to improve system usability and ensure smooth rollouts
- Writing clear documentation for systems, policies, and procedures
- Delivering training and user support across teams, especially on new tools or security protocols
- Running regular system audits, applying updates, and performing preventative maintenance
- Identifying new tools and ideas to help reduce admin time for our site-based teams
What We’re Looking For
- At least 3 years of experience in IT support or system administration
- Strong knowledge of both Windows and Linux systems (Red Hat-based preferred)
- Hands‑on experience with Microsoft 365 and Azure (AD, Intune, Exchange, SharePoint)
- Good understanding of networking and security (TCP/IP, firewalls, VPNs)
- Excellent communication skills, you can explain technical stuff in plain language
- A user‑focused, solution‑driven mindset
- Ability to document processes and train non‑technical colleagues
- Comfortable working across teams, especially with developers and operational staff
- Bonus: experience with Docker and CI/CD tools like Jenkins
Why join PiLON?
- 23 days holiday plus Bank Holidays, increasing with the length of service
- Up to £2,000 referral bonus through our employee scheme
- Discounts and savings via our benefits portal
- Friendly, collaborative workplace with snacks, drinks, and regular socials
- Access to trained Mental Health first‑aiders
- Annual training budget to support your growth and professional development
About us:
At PiLON, we\’re more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we\’re excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you\’ll work with a team that has a strong sense of motivation and pride in what we deliver.
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Systems & Application Support Engineer employer: PiLON Ltd
Contact Detail:
PiLON Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems & Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at PiLON on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Microsoft 365, Azure, and any relevant systems. We want to see that you can bridge the gap between tech and users!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tricky issues or improved processes. We love candidates who can think on their feet and come up with solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at PiLON.
We think you need these skills to ace Systems & Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems & Application Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant technical skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your user-focused mindset and your ability to communicate technical concepts clearly.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a solution-driven approach, so share specific instances where you've improved systems or processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at PiLON!
How to prepare for a job interview at PiLON Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux systems, especially Red Hat-based ones. Be ready to discuss your hands-on experience with Microsoft 365 and Azure, as well as any networking and security concepts like TCP/IP and firewalls.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled 2nd/3rd line technical issues in the past. Think about specific scenarios where you improved system usability or streamlined processes, as this will demonstrate your user-focused, solution-driven mindset.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be acting as a bridge between developers and end-users, being able to communicate effectively is key. Consider role-playing with a friend to refine your explanations.
✨Be Ready to Collaborate
Expect questions about teamwork and collaboration, especially with developers and operational staff. Prepare to share experiences where you worked across teams to achieve a common goal, highlighting your ability to adapt and support others.
