At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy communities.
- Company: Join PiLON, a supportive team with over 20 years of success in social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a friendly office vibe.
- Other info: Diverse teams welcome; we value attitude and potential over just skills.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 30000 € per year.
Salary Range: Up to £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: all areas in London
About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Client Liaison Officer in Slough employer: PiLON Ltd
At PiLON, we pride ourselves on being an exceptional employer, offering a supportive culture and a range of benefits that enhance employee well-being and growth. With a focus on personal and professional development, our team enjoys generous holiday allowances, referral rewards, and a vibrant work environment in London, where collaboration and inclusivity are at the heart of what we do. Join us to make a meaningful impact in the social housing sector while building a rewarding career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle complaints or ensure smooth communication with residents, just like in the role of a Client Liaison Officer.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Liaison Officer in Slough
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and how you can make a difference in residents' lives.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of a Client Liaison Officer. We love seeing specific examples of how you've handled complaints or improved customer satisfaction in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've successfully communicated with clients or resolved issues. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints effectively. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you can handle the demands of the job with a proactive mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be working on. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
