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- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy homes.
- Company: Join a dynamic team focused on community engagement and satisfaction.
- Benefits: Enjoy a competitive salary, car allowance, and 23 days of holiday.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Must have a driving licence, great customer service skills, and be tech-savvy.
- Other info: Opportunity to grow in a supportive environment with a focus on teamwork.
The predicted salary is between 28810 - 30000 £ per year.
Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: Hersham and surrounding areas
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Qualifications
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable Qualifications
- Health & Safety Awareness
- First Aid qualification
Benefits
23 days of holiday per year, excluding bank holidays.
Resident Liaison Officer employer: PiLON Ltd
Contact Detail:
PiLON Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to communication and customer service. We all know that being the bridge between residents and project teams is key, so show off your skills and experiences that highlight your problem-solving abilities.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they approach resident satisfaction will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to the hiring team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're genuinely excited about being a Resident Liaison Officer and how you can make a difference in residents' lives.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your customer service and communication skills!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully handled resident interactions or resolved complaints in the past. This is your chance to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing property surveys. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully handled resident interactions or resolved complaints. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a customer service setting. Think about how you managed disruptions or complaints and what strategies you used to ensure resident satisfaction. This will highlight your proactive approach and adaptability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
