At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy communities.
- Company: Join PiLON, a leading name in social housing maintenance with a supportive culture.
- Benefits: Enjoy 23 days holiday, referral rewards, and a friendly office vibe with team socials.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building your career in a dynamic environment.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 28810 - 30000 £ per year.
Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time, Permanent.
Location: East London and Central London.
This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Position Overview
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Required Qualifications
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable Qualifications
- Health & Safety awareness
- First Aid qualification
Benefits
- 23 days of holiday per year, excluding Bank Holidays (+ more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aider support
- Annual training budget for personal and professional development and much more
About Us
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
Resident Liaison Officer in London employer: PiLON Ltd
At PiLON Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values community impact through our social housing projects in Guildford. Our team enjoys competitive rates, long-term job security, and ample opportunities for professional growth, making it a rewarding place to develop your skills while contributing to meaningful change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and recent projects, especially in social housing. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle various situations with residents. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Resident Liaison Officer and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your communication and customer service abilities, as these are key for this role. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples of how you've effectively communicated with clients or residents in the past. Think about times when you resolved issues or ensured smooth processes, as these stories will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This could involve handling complaints or ensuring minimal disruption during projects. Showing that you can think on your feet will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be working on. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
