At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy communities.
- Company: Join PiLON, a leader in social housing maintenance with a supportive culture.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a friendly office vibe.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 30000 € per year.
Salary Range: Up to £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: all areas in London
About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Client Liaison Officer in London employer: PiLON Ltd
At PiLON, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Client Liaison Officer in London, you'll enjoy competitive benefits such as a generous holiday allowance, a referral scheme, and a commitment to your personal and professional development through annual training budgets. Join our dedicated team where your contributions truly matter, and experience the satisfaction of making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your customer service skills and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Client Liaison Officer in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about the role and how you can make a difference in residents' lives.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of a Client Liaison Officer. Use keywords from the job description to show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully handled complaints or improved customer satisfaction in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've successfully communicated with clients or resolved issues. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints effectively. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you can handle the demands of the job with ease.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the projects you'll be working on. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
