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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and resolving complaints.
- Company: Reputable construction company in Hemel Hempstead with a supportive team.
- Benefits: Enjoy 23 days of holiday, referral rewards, and personal development opportunities.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Join a dynamic team focused on growth and support.
The predicted salary is between 28800 - 43200 £ per year.
A trusted construction company based in Hemel Hempstead seeks a dedicated Customer Service Advisor. You will be the first point of contact, managing incoming calls and addressing complaints.
The ideal candidate will have:
- Experience in customer service
- Strong communication skills
- A proactive approach to problem-solving
Benefits include:
- 23 days of holiday
- A referral reward scheme
- Opportunities for personal development within a supportive team
Customer Service Advisor – First Contact & Complaints employer: PiLON Ltd
Contact Detail:
PiLON Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – First Contact & Complaints
✨Tip Number 1
Make sure you know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and complaints, role-play with a friend or family member to get comfortable with different scenarios. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor – First Contact & Complaints
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and complaints in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention why you’re excited about working with us and how you can contribute to our team.
Be Proactive in Your Approach: Since we’re looking for someone with a proactive approach, make sure to demonstrate this in your application. Talk about times when you’ve gone above and beyond to resolve issues or improve customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PiLON Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the construction company. Understand their values, recent projects, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer issues or handled complaints. This will demonstrate your ability to manage calls and address concerns proactively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an angry customer or a complex complaint. Practising these responses will help you feel more confident and ready to tackle similar situations during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
