At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy customers.
- Company: Dynamic company focused on community engagement and customer satisfaction.
- Benefits: Up to £30,000 salary, car allowance, fuel card, and full-time hours.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Driving licence, customer-focused mindset, and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Salary Range: Up to £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: all areas in London
About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential: Health
Client Liaison Officer employer: PiLON Ltd
As a Client Liaison Officer in London, you will join a dynamic team that values communication and customer satisfaction at its core. Our company offers a supportive work culture with opportunities for professional growth, competitive salary packages including a car allowance, and the chance to make a real impact in residents' lives through seamless project management. We pride ourselves on fostering an environment where employees are encouraged to develop their skills and advance their careers while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer liaison roles and practice your answers. We want you to showcase your excellent communication skills and problem-solving abilities, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Liaison Officer role. Highlight your customer service experience and any relevant communication skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention your problem-solving skills and how you handle complaints.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you effectively communicated with clients or resolved issues. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled complaints or challenges in previous roles. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you can keep projects running smoothly, even when faced with obstacles.
✨Be Ready to Discuss Your Organisational Skills
As a Client Liaison Officer, being organised is key. Prepare to talk about how you manage your time, prioritise tasks, and keep track of project updates. Sharing tools or methods you use to stay organised can also impress your interviewers.
