At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and minimal disruptions.
- Company: A supportive company focused on social housing with a commitment to community care.
- Benefits: Up to £30,000 salary, car allowance, 23 days holiday, and annual training budget.
- Other info: Join a friendly team with regular socials and a culture of support and inclusion.
- Why this job: Make a real difference in residents' lives while building your career in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a driving licence are essential.
The predicted salary is between 30000 - 30000 € per year.
We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills.
You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done.
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
- Handle complaints patiently and efficiently.
- Keep project trackers updated in line with the program of works.
Driving licence and access to your own vehicle (essential).
Comfortable using Microsoft Office and IT systems.
Strong problem-solving and complaint-handling skills.
Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service).
- Up to £2,000 reward for successful recommendations as part of our referral scheme.
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year.
- A supportive culture and a great team with exceptional talent and experience.
- Trained Mental Health First Aiders support.
- Annual training budget so you can focus on your personal and professional development and much more.
This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.
We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
Liaison Officer (Temporary) in City of London employer: PiLON Ltd
As a Customer Liaison Officer, you will thrive in a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as 23 days of holiday, a generous referral scheme, and an annual training budget, our company fosters an environment where your contributions are valued and rewarded. Join us in making a meaningful impact within the social housing sector while enjoying a collaborative atmosphere with friendly colleagues and regular team socials.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer (Temporary) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and mission will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Liaison Officer gig! We love seeing applications directly from candidates who are excited about joining us and making a difference in the community.
We think you need these skills to ace Liaison Officer (Temporary) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Liaison Officer role. Highlight your communication skills and experience in customer service, as these are key for us. Show how you can be the bridge between our project team and residents!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complaints or tricky situations in the past. We love seeing candidates who can think on their feet and keep things running smoothly, just like we do at StudySmarter.
Be Personable:We’re looking for someone enthusiastic and proactive, so let your personality shine through! Use a friendly tone in your cover letter and show us why you’d be a great fit for our supportive culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key skills mentioned in the job description, like communication and problem-solving. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you can apply your skills effectively in real-world scenarios.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you’re excited about the opportunity to work as a liaison officer and how you can contribute to their mission of delivering high-quality work with care and respect for communities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team culture, the types of projects you'll be working on, or how they measure resident satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
