At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and minimal disruptions.
- Company: A supportive company focused on social housing with a commitment to community care.
- Benefits: Up to £30,000 salary, car allowance, 23 days holiday, and annual training budget.
- Other info: Join a friendly team with regular socials and a culture of support and inclusion.
- Why this job: Make a real difference in residents' lives while building your career in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a driving licence are essential.
The predicted salary is between 30000 - 30000 € per year.
Salary Range: Up to £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done.
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
- Handle complaints patiently and efficiently.
- Keep project trackers updated in line with the program of works.
Driving licence and access to your own vehicle (essential).
Comfortable using Microsoft Office and IT systems.
Strong problem-solving and complaint-handling skills.
Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service).
- Up to £2,000 reward for successful recommendations as part of our referral scheme.
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year.
- A supportive culture and a great team with exceptional talent and experience.
- Trained Mental Health First Aiders support.
- Annual training budget so you can focus on your personal and professional development and much more.
This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.
We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
Liaison Officer (Contract) in City of London employer: PiLON Ltd
As a Customer Liaison Officer, you will thrive in a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as 23 days of holiday, a generous referral scheme, and an annual training budget, our company is dedicated to fostering a rewarding environment where your contributions are valued and recognised. Join us in making a meaningful impact within the social housing sector while enjoying a collaborative atmosphere with friendly colleagues and regular team socials.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer (Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and mission will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing applications directly from candidates who are excited about joining us and making a difference in the social housing sector.
We think you need these skills to ace Liaison Officer (Contract) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer liaison and communication. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Enthusiasm:Let your passion for customer service shine through! We’re looking for someone who’s proactive and enthusiastic, so make sure to express why you’re excited about this opportunity and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at PiLON Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like conducting property surveys and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Liaison Officer, excellent communication is crucial. Prepare examples from your past experiences where you've successfully communicated with residents or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints effectively. Be ready to discuss how you approached these situations and what the outcomes were. This will show your potential employer that you can handle the demands of the job with ease.
✨Be Ready to Discuss Technology Use
Since the role requires comfort with Microsoft Office and IT systems, brush up on your tech skills. Be prepared to talk about how you've used these tools in previous roles to keep project trackers updated or manage communications efficiently.
