At a Glance
- Tasks: Support the Resident Liaison team and enhance resident experiences with PiLON.
- Company: Join PiLON, a trusted name in social housing maintenance and refurbishments.
- Benefits: Enjoy 23 days holiday, shopping discounts, and a supportive work culture.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Two years experience in customer engagement and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At PiLON, a trusted name within the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector. We are looking for a driven, energetic and proactive Senior Resident Liaison Officer to support our Resident Liaison Officer team.
Location & Salary
Location: Nottingham | Salary: Competitive package | Contract type: Permanent, full-time role
Appointment Conditions
Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Key Responsibilities
- Work closely with the Resident Liaison Manager and support Resident Liaison Officers across the business.
- Support training and development by identifying opportunities, designing and implementing onboarding training programmes, and ensuring all officers follow the company’s processes consistently.
- Help residents have an excellent experience with PiLON while maintaining project compliance and residents’ satisfaction KPIs.
- Collaborate with the site team to deliver required services in line with contract requirements and company policy.
- Drive continuous improvement of end‑to‑end processes related to client and resident interaction.
Qualifications & Skills
- Minimum of two years of continuous experience as a Resident Liaison Officer, with experience in Customer Engagement and improving Customer Satisfaction.
- Excellent communication and stakeholder management skills, with a collaborative approach and a natural ability to build strong teams and networks.
- Ability to work quickly and respond to changing demands and priorities.
- Knowledge of administration, reporting methods and Key Performance Indicators.
- Proven understanding of Customer Care, particularly with vulnerable people.
- First‑class communication skills – confident verbal and written communication at all levels.
- Proactive, able to handle issues and complaints calmly and professionally.
Benefits
- 23 days of holiday per year, excluding bank holidays (+ more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme.
- Significant savings on daily shopping through our benefits portal.
- A welcoming office with snacks, beverages, friendly colleagues and team socials throughout the year.
- A supportive culture with exceptionally talented and experienced team members.
- Trained Mental Health First Aiders and an annual training budget for personal and professional development.
PiLON welcomes people from a wide range of backgrounds and is proud members of the Black Professionals in Construction Network, reflecting our commitment to inclusion and diversity.
Senior Resident Liaison Officer in Nottingham employer: Pilon Limited
At PiLON, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Our Nottingham location provides a vibrant environment where you can thrive alongside talented colleagues, enjoy competitive benefits, and engage in meaningful work that positively impacts the community. With a strong focus on training and well-being, we ensure our team members have the resources they need to succeed and feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PiLON on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their projects and values, especially around customer care and community engagement. Show them you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Senior Resident Liaison Officer, you'll need to demonstrate excellent verbal and written skills. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Resident Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Resident Liaison Officer role. Highlight your experience in customer engagement and any relevant training you've provided. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with PiLON and how your proactive approach aligns with our values. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to engage with various stakeholders. We appreciate clarity and professionalism!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pilon Limited
✨Know Your Stuff
Make sure you understand the role of a Senior Resident Liaison Officer inside and out. Familiarise yourself with PiLON's values, their approach to customer care, and how they engage with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully managed stakeholder relationships in the past. Think about times when you’ve resolved complaints or improved customer satisfaction, and be ready to discuss these experiences during the interview.
✨Be Proactive
During the interview, highlight your proactive nature. Share instances where you took the initiative to improve processes or enhance resident experiences. This will show that you’re not just reactive but can also drive continuous improvement, which is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programmes you’d be involved in or how success is measured for the Senior Resident Liaison Officer. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
