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- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and minimal disruptions.
- Company: Join PiLON, a leader in social housing maintenance with a supportive culture.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a friendly office vibe.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 28810 - 30000 £ per year.
Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top.
Contract type: Full-time
Location: South West London
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more?
About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Locations
Resident Liaison Officer in Guildford, Surrey employer: Pilon Limited
Contact Detail:
Pilon Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to communication and customer service. Think about how you would handle complaints or ensure minimal disruption during refurbishment projects. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to adapt to changing situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at PiLON.
We think you need these skills to ace Resident Liaison Officer in Guildford, Surrey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Resident Liaison Officer and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your communication and customer service abilities, as these are key for this role. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at PiLON!
How to prepare for a job interview at Pilon Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with residents or handled complaints. Practising these scenarios can help you articulate your points clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in previous roles. Be ready to discuss how you can apply those skills to minimise disruptions during refurbishment projects, as this is crucial for resident satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Resident Liaison Officer. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.