At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy communities.
- Company: Join PiLON, a supportive team with over 20 years of success in social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a friendly office vibe.
- Other info: Diverse teams welcome; we value attitude and potential over just skills.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Customer-focused mindset, strong communication skills, and a driving licence are essential.
The predicted salary is between 30000 - 40000 € per year.
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications but not essential:
- Health & Safety Awareness
- First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more
About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Customer Liaison Officer employer: Pilon Limited
At PiLON, we pride ourselves on being an exceptional employer, offering a supportive culture that values personal and professional development. As a Customer Liaison Officer, you'll enjoy a range of benefits including generous holiday allowances, a rewarding referral scheme, and a welcoming office environment filled with friendly colleagues. With our commitment to inclusion and diverse teams, you will find meaningful opportunities to grow your career while making a positive impact in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you handle complaints and ensure resident satisfaction.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or IT systems, be ready to discuss specific examples of how you've used these tools to improve communication or project tracking in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us at PiLON. Make sure to tailor your application to highlight your proactive approach and customer-focused mindset, which are key for this role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and how you can make a difference in residents' lives.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We’re looking for specific skills like communication and problem-solving, so don’t be shy about showcasing those!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pilon Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve had to solve problems or handle complaints effectively. Be ready to discuss these scenarios in detail, highlighting your approach and the positive outcomes. This will show that you can handle the challenges of the role.
✨Be Ready to Discuss Your Values
PiLON values attitude and potential just as much as skills. Reflect on your personal values and how they align with the company’s commitment to inclusion and community respect. Sharing your thoughts on this can set you apart as a candidate who fits well with their culture.
