At a Glance
- Tasks: Install and maintain healthcare automation systems across Scotland, ensuring top-notch customer support.
- Company: PillPacPlus, a leader in medication management solutions with over 100 years of experience.
- Benefits: Competitive salary, private medical insurance, 25 days holiday, and learning opportunities.
- Other info: Flexible travel required; excellent career growth in a supportive environment.
- Why this job: Join a dynamic team making a real difference in healthcare with innovative technology.
- Qualifications: Experience in engineering, strong problem-solving skills, and a full clean driving licence.
The predicted salary is between 31500 - 38500 £ per year.
Over 100 years’ experience in Community Pharmacy.
Pill Pac Plus was formed in 2014 but our experience in community pharmacy spans decades before this.
Pill Pac Plus was initially formed by a trio of pharmacists who saw a need to find a solution to their ever-growing number of patients requiring compliance aids.
Pill Pac Plus is a leader in automation medication management systems designed to assist healthcare professionals and patients.
Our innovative solutions, such as automation systems for medication dispensing and care home electronic medication record systems (e MAR), enhance accuracy, safety, and efficiency.
We serve healthcare sectors across the UK and Ireland, collaborating with community pharmacies and care homes to improve patient outcomes.
We also provide and support the Pharmaself prescription locker in Scotland and Northern Ireland.
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Role Profile
Due to continued business expansion we are seeking a Service Engineer for Scotland to support our customers.
As a service engineer, you will play a key role in providing a high level of customer service support.
This role involves travel across Scotland, as you will complete installations, services and call-out activities across different sites.
Travel to England will be required from time to time.
The successful Service Engineer will gain exposure to a wide range of projects. This role offers a competitive salary, incentives, and a comprehensive benefits package.
You will receive training and support on our product range to ensure a first-class customer service is delivered and maintained. Refresher training will also be provided.
Key Responsibilities
- Perform installation, preventative service and maintenance, and fault-finding to a number of customer sites in an efficient and effective manner and within agreed parameters
- Support the installation and training of the product to our customers
- Ensure daily work contributes to the departmental goal of high-quality output
- Complete and maintain accurate and high-quality records and work reports on work carried out and planned
- Develop and maintain customer relations to a high level
- Identify potential sales leads
- Provide remote support
- Implement go-live testing and handover process to customers
- Conduct site visits and oversee 3rd party contractors in preparation for installation
- Organising the relevant maintenance and service contracts to ensure they are issued and reviewed as appropriate
- Plan and prepare for successful service activities (including reviewing previous work reports, parts anticipated, customer/site requirements, and logistics)
- Submit accurate and timely records of travel time, working time, expenses, parts and materials used
- Manage the identification, ordering, and control of parts/materials/consumables for jobs in progress in an efficient manner ensure good stock management systems and processes are in place
- Maintain company and personal tools in a safe and efficient condition, adhering to the company’s quality policies and safety procedures.
- Build strong relationships and liaise with the team to ensure regular information exchange and that you can rely on ad-hoc support as needed
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- The Person
- Proven experience and track record in a similar role, doing work of a similar kind
- Computer literate with a working knowledge of MS Word & Excel
- Practical hands-on Engineering knowledge and skill
- Strong fault-finding, problem solving and diagnostic skills
- Demonstrable experience of effectively diagnosing and repairing mechanical and electrical faults.
- Good understanding of Mechanical, Electric and Electronic principles and ability to use in practice
- Excellent communication and interpersonal skills
- Ability to work on your own initiative possessing strong organisational and time management skills
- Right to work in the UK
- A full clean driving license
- Flexibility to travel between sites
- Preferably possesses a BTEC/HNC/HND in an Engineering related field with hands-on knowledge of engineering
- Previous experience as a Vending Machine Engineer/ Pharmacy Robot Engineer is advantageous, but not essential.
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Some of the Benefits include
- Attractive and competitive reward package in line with experience
- Supportive and excellent working environment and culture
- Private Medical Insurance
- 25 days holiday annual holiday entitlement plus 10 stats
- Learning and Development opportunities
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- Further information
Pill Pac Plus is an equal-opportunity employer, offering a dynamic work environment where your contribution will directly impact the success of our business and the healthcare outcomes we help improve.
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Field Service Engineer – Healthcare Automation employer: PillPacPlus
PillPacPlus is an exceptional employer, offering a supportive and dynamic work environment that fosters employee growth and development. As a Field Services Engineer, you will benefit from a competitive salary, private medical insurance, and generous holiday entitlement, all while contributing to innovative healthcare solutions across Scotland. Join us to make a meaningful impact in the community pharmacy sector, where your skills will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Healthcare Automation
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer – Healthcare Automation role you’re after at PillPacPlus.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at PillPacPlus a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at PillPacPlus.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer – Healthcare Automation at PillPacPlus, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer – Healthcare Automation
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer – Healthcare Automation, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at PillPacPlus a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to PillPacPlus specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at PillPacPlus
✨Brush Up on Core Engineering Principles
Before heading into the interview with PillPacPlus, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like PillPacPlus want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
