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- Tasks: Lead a dynamic team, inspire peers, and enhance customer experiences daily.
- Company: Join the vibrant Pillow Talk Tribe at our Penrith store.
- Benefits: Competitive pay, superannuation, performance incentives, and generous staff discounts.
- Why this job: Be part of a creative environment where your leadership makes a real difference.
- Qualifications: Experience in retail leadership and a passion for exceptional customer service.
- Other info: Opportunity to grow within a supportive team and develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Team Leader role at our Penrith store. As a Team Leader at Pillow Talk, you will support the store leadership team by leading from the front and inspiring your peers to do their best work every day.
You will support the smooth and efficient operation of the store, which includes handling customer queries and concerns, driving the team to reach budget and KPIs, receiving and organising the store's inventory, helping to maintain the store's visual appeal, and keeping track of the store's sales and KPI progress.
You will create and apply value to every customer interaction, capitalising on every opportunity to bring the meaning of comfort and style to life.
A bit about you...
- Experience working in a customer-centric retail environment within a Team Leader, Supervisor, or 3IC role with proven exposure to customer service and supervising a team.
- Passionate about providing great customer service and championing best practices in stock, service, safety, operational procedures, and visual merchandising to set the standards for your team.
- Ability to support the Store Manager and Assistant Store Manager in the overall running of the store with the confidence to step up when needed.
- Shows commitment to every customer and makes a conscious effort to improve their in-store experience.
- Highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues.
- Consultative selling experience with proven ability to find the right products for our customers and instil confidence.
- Ability to multitask and cope with changing priorities.
- Highly creative with a keen eye for detail.
- Great listening and problem-solving skills.
Why we think you should consider joining the Pillow Talk Tribe:
- Retail Award Level 3 rate, plus super, and generous monthly performance incentives (circa $5k pa).
- Generous store discount after qualifying period.
Team Leader employer: Pillow Talk
Contact Detail:
Pillow Talk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company! Before your interview, dive into Pillow Talk's values and culture. This way, you can show how your experience aligns with their mission and how you can contribute to the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled customer queries effectively. Being able to share these experiences will demonstrate your capability as a Team Leader.
✨Tip Number 3
Show off your creativity! Since the role involves maintaining the store's visual appeal, be ready to discuss your ideas on merchandising and how you can enhance the shopping experience for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It’s a great way to keep yourself top of mind and show your commitment to joining the Pillow Talk Tribe.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and retail! Share specific examples of how you've gone above and beyond to create a great experience for customers in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Team Leader or Supervisor. We want to know how your skills align with the responsibilities mentioned in the job description.
Be Personable: We love a friendly face! Use a conversational tone in your application to reflect your personality. This will help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Pillow Talk.
How to prepare for a job interview at Pillow Talk
✨Know the Company Inside Out
Before your interview, take some time to research Pillow Talk. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your peers. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you can bring that same energy to Pillow Talk.
✨Demonstrate Customer-Centric Mindset
Pillow Talk values great customer service, so think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to enhancing the customer experience.
✨Prepare for Situational Questions
Expect questions that assess how you handle challenges in a retail environment. Think about scenarios where you've had to multitask or resolve conflicts. Practising your responses will help you feel more confident and articulate during the interview.