At a Glance
- Tasks: Lead reception and reservations, ensuring exceptional guest experiences at Pillar Hall.
- Company: Join the vibrant team at Pillar Hall, a stunning venue in West London.
- Benefits: Exciting career growth, supportive environment, and a chance to shape guest experiences.
- Other info: Flexible hours with opportunities for development within a growing business.
- Why this job: Be a key player in delivering outstanding hospitality in an iconic location.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Reception & Reservations Manager – Join the Team at Pillar Hall
- Join the team at
- Pillar Hall , an exceptional restaurant, bar & events venue located within the iconic
Olympia in West London .
We are looking for an experienced, confident and highly organised
Reception & Reservations Manager to lead our reception and reservations function.
Located within the stunning Grade II listed Pillar Hall, our restaurant
Idalia celebrates exceptional British produce, delivered with outstanding service and attention to detail.
The ideal candidate will be a natural leader with a warm and professional approach, excellent communication and organisational skills, and a genuine passion for hospitality.
As the person responsible for our reception and reservations operation, you will play a key role in ensuring an exceptional guest journey from the initial enquiry and booking through to arrival and departure.
Key Responsibilities
- Lead, manage and support the reception and reservations, ensuring consistently high standards of guest service.
- Oversee the day-to-day reception and reservations operation.
- Provide a warm, professional and friendly welcome to all guests.
- Maintain a strong presence at reception during peak service periods, supporting the team and engaging with guests.
- Manage reservations, table allocations, booking confirmations, cancellations and waitlists efficiently.
- Oversee all booking channels, including telephone, email and online reservation platforms.
- Manage group bookings, VIP guests, special occasions and individual guest requests, coordinating closely with the wider team.
- Optimise table allocations and reservation availability to support smooth service and maximise restaurant capacity.
- Work closely with restaurant management, events and other operational teams to ensure a seamless guest journey.
- Recruit, train, develop and supervise reception team members.
- Maintain accurate guest profiles, reservation records and booking information.
- Handle guest enquiries, feedback and complaints professionally and effectively.
- Maintain excellent knowledge of the restaurant, menus, events and wider Pillar Hall offering.
- Ensure guest information is handled appropriately and in line with GDPR requirements.
- Prepare and maintain relevant reservation reports and communicate key booking information to management and operational teams.
- What We’re Looking For
- Previous experience in a
- Reception Manager, Reservations Manager, Head
Receptionist or similar supervisory role within a high-quality restaurant or hospitality environment.
- Minimum
2 years' experience within reception or reservations, ideally including team management responsibilities.
- Strong leadership and people-management skills.
- Excellent communication, organisation and attention to detail.
- Experience using restaurant reservation systems;
Open Table experience is highly desirable .
- Confident managing busy reservation books, table plans and high volumes of guest enquiries.
- A professional, personable and guest-focused approach.
- Strong problem-solving and conflict-resolution skills.
- Ability to remain calm, organised and positive in a fast-paced environment.
- Good understanding of GDPR and appropriate handling of guest information.
- Flexibility to work evenings, weekends and bank holidays as required.
What We Offer
- The opportunity to join an exciting and growing hospitality business.
- A key management role within one of London's most iconic destinations.
- A supportive and professional working environment.
- Opportunities for development and progression within D3 Collective.
- The chance to play an important role in shaping the guest experience at Pillar
Hall.
If you are passionate about hospitality, have strong reservations and reception experience and enjoy leading a team to deliver exceptional guest experiences, we would love to hear from you.
Apply now to join the team at
Pillar Hall, Olympia London .
Reservation and Reception Manager in London employer: Pillarangel Limited
Pillar Hall offers a vibrant and supportive work environment within one of London's most iconic venues, where you can thrive as a Reception and Reservations Manager. With a focus on exceptional service and attention to detail, employees benefit from opportunities for professional growth and development, while being part of a passionate team dedicated to creating memorable guest experiences. Join us at Pillar Hall and play a pivotal role in shaping the hospitality landscape in West London.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation and Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pillarangel Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pillarangel Limited
Don't be shy about reaching out to Pillarangel Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation and Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pillarangel Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pillarangel Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
