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- Tasks: Lead the front-of-house team and ensure outstanding guest experiences.
- Company: Join D3, a growing venue at the iconic Olympia London.
- Benefits: Career growth opportunities, generous holiday, and meal on duty.
- Why this job: Be the face of our venue and create memorable experiences for guests.
- Qualifications: Experience in reception management and excellent communication skills.
- Other info: Dynamic work environment with flexible hours and fun team culture.
The predicted salary is between 36000 - 60000 £ per year.
We’re thrilled to announce that D3 is growing! Our second venue is opening in Spring 2026 at the iconic Olympia London, and we’re on the lookout for an experienced and enthusiastic Head Receptionist to join our team from March 2026.
About the Role
We are looking for an experienced and dynamic Head Receptionist to lead our front-of-house team. The ideal candidate will be a professional, highly organised, and approachable individual with excellent communication skills and a passion for creating outstanding guest experiences. You will be responsible for managing reception operations, coordinating with staff across departments, and ensuring every visitor receives a warm and seamless welcome.
Key Responsibilities:
- Oversee daily reception operations, ensuring smooth and efficient front-of-house service.
- Act as the first point of contact for guests, handling enquiries, bookings, and complaints with professionalism.
- Coordinate with other departments to ensure seamless guest experiences and smooth internal communication.
- Manage schedules, administrative tasks, and front desk systems efficiently.
- Monitor and report on front-of-house operations, suggesting improvements where needed.
Requirements:
- Previous experience in a supervisory or management role in reception or front-of-house.
- Excellent organisational, communication, and leadership skills.
- Professional, approachable, and guest-focused demeanour.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency with front desk systems, booking software, and office tools, with advanced proficiency in OpenTable.
- Availability to work flexible hours, including evenings and weekends if required.
What we can offer:
- Opportunities for career growth – internal training and succession plans for rapid promotion.
- Salary to be discussed on the interview.
- 28 to 30 days holiday per year (increase with years of service).
- Meal on duty.
- Reward programs, long service awards.
- A fun and dynamic work environment.
Head Receptionist in London employer: Pillarangel Limited - Parent
Contact Detail:
Pillarangel Limited - Parent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Head Receptionist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research D3 and its values, and think about how your experience aligns with their mission of creating outstanding guest experiences. Practise common interview questions so you can showcase your organisational and leadership skills with confidence.
✨Tip Number 3
Show off your personality! When you meet potential employers, be approachable and professional. Remember, they’re looking for someone who can lead the front-of-house team while making guests feel welcome, so let your passion shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our team. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in reception or front-of-house roles. We’re looking for someone who can lead our team, so share specific examples of how you've managed operations or improved guest experiences in the past. This will show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team at D3!
How to prepare for a job interview at Pillarangel Limited - Parent
✨Know the Venue Inside Out
Before your interview, make sure you research D3 and its upcoming venue at Olympia London. Familiarise yourself with their values, mission, and any recent news. This will show your genuine interest in the company and help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the role.
✨Demonstrate Your Guest-Focused Approach
Think of specific instances where you've gone above and beyond to enhance a guest's experience. Be ready to discuss how you handle complaints and ensure every visitor feels welcomed. This will illustrate your commitment to outstanding service, which is key for this position.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills in a fast-paced environment. Practice responses to scenarios like managing a busy reception desk or coordinating with other departments. This will help you demonstrate your organisational skills and ability to multitask effectively.
