Head Waiter/Waitress

Head
Waiter/Waitress – Join the Team at Pillar Hall

Join the team at Pillar
Hall, an exceptional restaurant & events venue located within the iconic
Olympia in West London.

We are looking for an
experienced, confident and passionate Head Waiter/Waitress to join our
Front of House team.

Located within the
stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates
exceptional British produce, delivered with outstanding service and attention
to detail.

The ideal candidate will
be a natural hospitality professional with strong leadership skills, excellent
attention to detail and a genuine passion for creating memorable guest
experiences. You will play an important role in leading the floor team, maintaining
high service standards and supporting the management team with the smooth
day-to-day running of the restaurant.

Key Responsibilities

• Lead by example and deliver warm,
  professional and attentive service to all guests.




• Support the management team with the
  day-to-day running of the restaurant floor.




• Lead and coordinate the Front of House
  team during service, ensuring smooth and efficient operations.




• Maintain consistently high standards
  of service, presentation and guest experience.




• Ensure the team has excellent
  knowledge of the food and drinks menus, including ingredients and
  allergens.




• Confidently make recommendations and
  guide guests through our food and beverage offering.




• Anticipate guest needs and ensure a
  seamless and memorable dining experience.




• Support the training, development and
  motivation of junior Front of House team members.




• Work closely with the kitchen, bar and
  management teams to ensure effective communication throughout service.




• Assist with the delivery of private
  events and functions when required.




• Handle guest enquiries, feedback and
  requests professionally and effectively.




• Ensure all health & safety, food
  hygiene and company procedures are followed.

Requirements

• Previous experience as a Head
  Waiter/Waitress, Senior Waiter/Waitress or in a similar supervisory Front
  of House role within a quality restaurant or hospitality environment.




• Strong leadership skills with the
  confidence to guide and support the team during service.




• Excellent communication and
  interpersonal skills.




• Warm, confident and professional
  personality.




• Strong knowledge of restaurant service
  standards and procedures.




• Good knowledge of food, wine and
  beverages.




• Excellent attention to detail and
  organisational skills.




• Ability to remain calm, organised and
  professional in a fast-paced environment.




• Highly motivated, proactive and
  enthusiastic with a positive, hands-on approach.




• A genuine passion for hospitality and
  delivering exceptional guest experiences.




• Must have the legal right to work in
  the UK.

The Role

• £17.00 per hour.




• 40-hour contract.




• Monday to Sunday operation.

What We Offer

• Opportunities for career growth, with
  internal training and succession plans supporting progression within the
  business.




• 28–30 days’ holiday per year,
  increasing with length of service.




• Uniform provided.




• Meal on duty.




• Employee reward programmes and
  long-service awards.




• A fun, professional and dynamic
  working environment.




• The opportunity to develop your
  leadership skills within an exciting and growing hospitality group.




• The opportunity to work in one of West
  London’s most iconic venues.

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