At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a vibrant hospitality venue.
- Company: Join Pillar Hall, a prestigious new destination in Kensington with big ambitions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to shape the future of an exciting restaurant and events space.
- Why this job: Be part of a talented team creating memorable experiences in a world-class venue.
- Qualifications: Strong commercial awareness and a passion for hospitality leadership.
The predicted salary is between 28103 - 34348 £ per year.
Lead the operation. Inspire the team. Deliver exceptional hospitality.
Are you an experienced hospitality leader with strong commercial acumen, a passion for exceptional service and the ability to lead from the front? We're looking for an ambitious, commercially driven Head of Operations to join Pillar Hall, our 30,000 sq ft restaurant, bar and events venue in Kensington.
Why Pillar Hall?
- Grade II* listed Pillar Hall is an exciting new London destination with big ambitions.
- At its heart is Idalia, our all-day dining restaurant and bar, recognised by the MICHELIN Guide, shortlisted for R200 opening of the year by Restaurant Magazine, and winner of Europe's Best In Another Space (immersive design) at the Restaurant Bar and Design Awards.
- Idalia features a high profile female led kitchen team serving exceptional food in a beautiful room, with a vibrant atmosphere.
- Guests can also enjoy outstanding soul and R&B performances from accomplished artists, including Grammy-nominated musicians.
- Below Idalia, Pepperbird is an intimate, speakeasy-style bar inspired by jazz and Olympia's rock heritage of the 1960s and 70s.
- Upstairs at Pillar Hall is a 500+ capacity double-height space created for large-scale private events, opening in Spring 2027.
The Role
You'll take ownership of the day-to-day operation, ensuring every aspect of the business runs seamlessly while delivering exceptional guest experiences and strong financial performance.
What We're Looking For
- A business leader who is ambitious.
- Strong commercial awareness and a track record of delivering financial results.
- A confident, hands-on operator who develops people and builds high-performing teams.
- A genuine passion for hospitality and creating memorable guest experiences.
What We Offer
- A competitive salary and benefits package.
- A senior leadership opportunity within D3 Collective, an ambitious and growing hospitality group.
- Career development and progression opportunities.
- The opportunity to work alongside a talented and experienced team drawn from some of London's leading restaurants.
- A dynamic, collaborative environment where your ideas and contribution can make a real difference.
Ready to Make Your Mark? If you think you have what it takes, we'd love to hear from you. Join Pillar Hall and make it a destination for World Class Hospitality.
Head Of Operations employer: Pillarangel Limited - Parent
D3 Collective is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters creativity and collaboration. With a focus on employee growth, we provide ample opportunities for professional development and encourage innovative thinking within our restaurant brands. Join us to be part of a passionate team that values your contributions and supports your career journey in the exciting world of hospitality marketing.
Contact Details:
Pillarangel Limited - Parent Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pillarangel Limited - Parent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pillarangel Limited - Parent
Don't be shy about reaching out to Pillarangel Limited - Parent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Of Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pillarangel Limited - Parent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pillarangel Limited - Parent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
