At a Glance
- Tasks: Lead a dynamic Customer Care team to deliver exceptional service and support.
- Company: Join Oakhouse at Pilgrim’s Europe, a company committed to quality and improvement.
- Benefits: Collaborative environment, leadership development, and a chance to shape customer experiences.
- Other info: Opportunity for growth in a proactive and solutions-focused workplace.
- Why this job: Make a real impact in customer care while developing your skills in a supportive team.
- Qualifications: Experience in customer service and team supervision with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer‑focused Customer Care Supervisor to support the day‑to‑day running of our Customer Care team at our Oakhouse Head‑Office in Chippenham. This is an integral role, ensuring the delivery of exceptional service across all customer touchpoints while supporting team performance, engagement, and operational excellence. As part of the wider business, you’ll help deliver a consistent and high‑quality experience for our Direct‑to‑Consumer (DTC) customers, B2B clients, and franchise partners, reflecting the standards and values we’re proud of at Pilgrim’s Europe.
What You’ll Be Doing
- Support the delivery of a seamless, high‑quality experience across all customer interactions
- Ensure all communication reflects a strong customer‑first approach and company values
- Identify trends, recurring issues, and opportunities for improvement
- Handle complex or escalated queries with professionalism, empathy, and sound judgement
- Support customer retention through effective and timely resolution of issues
- Act as a key contact for customer enquiries, orders, complaints, and general support
- Provide support across DTC, B2B, and franchise channels
- Manage escalations with a solutions‑focused mindset
- Build strong relationships through proactive communication
- Promote relevant products and initiatives aligned to customer needs
- Provide day‑to‑day supervision, guidance, and support to the team
- Act as a first point of contact for team queries and escalations
- Support onboarding, training, and ongoing development of team members
- Monitor performance and provide coaching and feedback
- Lead by example to foster a collaborative and customer‑focused environment
- Support the smooth running of daily workflows and service levels
- Ensure accurate record keeping and effective use of systems
- Assist with reporting and performance insights
- Work closely with internal teams and partners to support operations
- Contribute to continuous improvement initiatives
What We’re Looking For
- Experience within a customer service or customer care environment
- Previous experience supporting or supervising a team
- Strong communication and interpersonal skills
- A proactive, solutions‑focused approach
- Ability to manage challenging situations with professionalism and empathy
- Knowledge of customer feedback measures such as NPS
- Experience using CRM systems
Our Ways of Working
- Ownership – Taking responsibility and seeing things through
- Determination – Striving to deliver the best outcomes
- Simplicity – Keeping things clear and efficient
- Teamwork – Supporting colleagues and working collaboratively
Why Join Oakhouse at Pilgrim’s Europe?
- Be part of a supportive and collaborative team
- Play a key role in shaping the customer experience
- Develop your leadership skills in a growing business
- Contribute to a company committed to quality and continuous improvement
Location: Oakhouse, Chippenham
Department: Customer Care
Reports to: Customer Care Manager
Customer Care Supervisor, Customer Care Supervisor in Chippenham employer: Pilgrim’s Shared Services Ltd
At Pilgrim’s Europe, we pride ourselves on fostering a supportive and collaborative work environment where our Customer Care Supervisor can thrive. Located in the heart of Chippenham, this role offers the opportunity to develop leadership skills while contributing to a company dedicated to quality and continuous improvement. Join us to be part of a team that values ownership, determination, and teamwork, ensuring a rewarding experience for both employees and customers alike.
Contact Details:
Pilgrim’s Shared Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Supervisor, Customer Care Supervisor in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pilgrim’s Shared Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pilgrim’s Shared Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Supervisor, Customer Care Supervisor in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pilgrim’s Shared Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pilgrim’s Shared Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pilgrim’s Shared Services Ltd!
How to prepare for a job interview at Pilgrim’s Shared Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
