Retail Supervisor in Tenterden

Pilgrims Hospices is looking for Retail Supervisors to join the team in our Tenterden Vintage Store, helping to motivate staff and volunteers, support the day-to-day running of the shop, and provide a courteous and helpful service to the public.

The Role:

As the Retail Supervisor, you will work as part of a team to ensure our retail shop is a successful source of income generation whilst maintaining a good rapport with the local community. Your main job dimensions are:

• To support the Retail Manager with the day-to-day running of the store.
• Meeting agreed financial targets.
• Ensuring highest standards of merchandising on the shop.
• Following health and safety policy & procedures and giving support when needed.
• Implementing and ensuring the growth of our Gift Aid scheme.

The post holder must ensure that services are provided to a high standard.

Working Arrangements:

This role is part-time of 21 hours per week and will be based in our Tenterden Vintage Store. Working days will be between Monday and Sunday; flexibility is essential.

About You:

To be successful in this role you should have:

• Extensive experience working in a retail environment.
• Strong merchandising skills with an understanding of what the customer wants.
• Previous management/supervisory experience.
• GCSE or equivalent in Maths and English.
• Excellent communication and interpersonal skills, personable and able to relate to volunteers.
• The motivation to bring a team together.

As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent. Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision:

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life.”

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

• Compassionate: We treat everyone with compassion and care.
• Open: We communicate openly, honestly and effectively.
• Dynamic: We are dynamic, improving and developing our service.
• Empowered: We empower people to achieve their outcomes.

As an Employer of Choice, we are committed to supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance. Our workplaces offer:

• Friendly and highly professional working environments alongside people passionate about what we do.
• Opportunities for professional development through a range of extensive learning.
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme.
• A good work-life balance and realistic working hours.
• Financial discounts, provided through the Blue Light Card scheme.
• A sense of achievement in supporting a worthwhile cause.
• A sense of wellbeing.

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!