Patient Administration Team Lead

Patient Administration Team Lead – Thanet

Location: Thanet

Status: Permanent, part-time, 28 hours per week

Salary: £19,776 per annum

Closing date: 08/01/2025
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Exciting opportunities have arisen to join our clinical administration team in the role of Patient Administration Team Lead, based at Pilgrims Hospices in Thanet.

The Role

Working in conjunction with the Administration Manager, you will ensure delivery of a high level, site-based administration support to a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient care.

Your main responsibilities will include:

• Managing and supporting your PAC team
• Liaising and being a first point of call for patients, carers, and volunteers who contact the Hospice
• Supporting the inpatient wards to ensure that they are appropriately resourced at all times
• Ensuring accurate entry of information onto the patient database and timely production of administration for on-site meetings
• Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently, and when necessary, sympathetically
• Continuing to coordinate the processes post-death for a patient, including the issuing of death certificates and cremation papers

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Job Description document.

Working Arrangements

This is a part-time role (28 hours per week) and is based at Pilgrims Hospice Thanet. Working days will be between Tuesday and Friday, with work patterns being between 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM. You will be provided with on-site parking and subsidised meals during your workday.

About you

To be successful in this role, you should:

• Have significant relevant experience in an administrative role, ideally within a healthcare or charitable organisation.
• Have experience supervising/leading a small team
• Be fully IT literate, particularly in the use of databases and Microsoft Office applications.
• Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as required and at times deal with matters of a sensitive and at times distressing nature.
• Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure.

Benefits

As an Employer of Choice, we are committed to supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

• 26 days annual leave, plus all public holidays
• Free onsite parking
• Financial discounts, provided through the Blue Light Card Membership Scheme
• Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meals
• Access to Dover Counselling Services
• Friendly and highly professional working environments alongside passionate people
• Opportunities for professional development through a range of extensive learning

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

About Us

As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

\”Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life\”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged, and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision-making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly, and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

How to apply

To learn more about this role, please download the full job description document as attached.

If you are interested in applying for the role and wish to join our passionate team, please complete the attached application form.

Apply now

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