At a Glance
- Tasks: Lead business performance and ensure high service standards in a supportive environment.
- Company: Join Pilgrims' Friend Society, a values-driven organisation with a Christian ethos.
- Benefits: Competitive salary, generous holiday, ongoing training, and team events.
- Other info: Flexible working patterns and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Management experience and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
Responsibilities
- Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets.
- Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams.
- Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements.
- Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance.
- Contribute to a well-led, positive and values-driven culture, promoting Pilgrims' Friend Society's ethos and 'The Way We Care'.
- Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement.
- Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling.
- Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies.
- Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained.
- Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.
Skills and Experience
- Willing and able to take a lead in maintaining the Christian ethos of the home.
- Management experience in a business setting.
- Comfortable with writing business communications to staff and residents as well as authorities.
- Ability to communicate effectively at all levels whilst maintaining confidentiality.
- Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience.
- Able to work under pressure and provide calmness in all situations.
- IT literate (including Microsoft Word, Excel, Outlook and the Internet).
- Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.
- Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).
Hours
40 hours a week, usually worked over 5 days. 'On-call' cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.
Benefits
- £45,000 to £50,000 per annum.
- Relocation support (to be discussed).
- 5 weeks' paid holiday per year as well as bank and public holidays.
- On-going training and support.
- Team events.
- Pension scheme.
- Care Friends referral.
- Medicash.
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards.
- Birthday rewards.
Business Manager in North Walsham employer: Pilgrims' Friend Society
At Pilgrims' Friend Society, we pride ourselves on being an exceptional employer that fosters a supportive and values-driven culture. As a Business Manager, you will enjoy competitive benefits including generous holiday allowances, ongoing training, and a strong emphasis on staff wellbeing, all while working in a nurturing environment that upholds our Christian ethos. Our commitment to employee growth and community engagement makes this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager in North Walsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about maintaining a positive and values-driven environment, showing that you align with their ethos will definitely give you an edge.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and handled challenges in past roles. This will showcase your ability to lead effectively, which is key for the Business Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Manager in North Walsham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the responsibilities of the Business Manager role. We want to see how you can lead the business performance and maintain high standards, so don’t hold back!
Showcase Your Leadership Skills:Since this role involves leading teams and managing staff, it’s crucial to demonstrate your people-leadership experience. Share specific examples of how you've motivated and developed teams in the past – we love a good success story!
Communicate Clearly:Effective communication is key in this role, so make sure your written application reflects that. Use clear, concise language and ensure your application is free from typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Pilgrims' Friend Society
✨Know the Company Ethos
Before your interview, make sure you understand the Christian ethos of the home and how it aligns with the values of Pilgrims' Friend Society. Be ready to discuss how you can contribute to maintaining this culture and support the spiritual life of the home.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed projects. Highlight how you motivated staff, handled challenges, and maintained high standards of service, as these are crucial for the Business Manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing complaints or ensuring compliance with health and safety regulations. Think through potential scenarios and how you would respond effectively while keeping calm under pressure.
✨Communicate Clearly and Confidently
Practice your communication skills, especially in writing business communications. You might be asked to demonstrate how you would communicate with staff, residents, or authorities, so be prepared to showcase your clarity and professionalism in both verbal and written forms.
