Business Manager in Bath

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath. As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve.

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets.
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams.
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements.
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance.
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”.
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement.
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling.
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies.
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained.
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

• Willing and able to take a lead in maintaining the Christian ethos of the home.
• Management experience in a business setting.
• Comfortable with writing business communications to staff and residents as well as authorities.
• Ability to communicate effectively at all levels whilst maintaining confidentiality.
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience.
• Able to work under pressure and provide calmness in all situations.
• IT literate (including Microsoft Word, Excel, Outlook and the Internet).
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

Hours: 40 hours a week, usually worked over 5 days. “On-call” cover is required on a rotating basis to meet demands.

• £44,500 to £50,000 per annum.
• Relocation support (to be discussed).
• 5 Weeks' paid holiday per year as well as bank and public holidays.
• On-going training and support.
• Team events.
• Pension scheme.
• Care Friends referral.
• Medicash.
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards.
• Birthday rewards.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present. Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.