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- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Dynamic field-based role with opportunities for career progression.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude and problem-solving skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career.
Installation Specialist - North in Worcester employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Worcester
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the Rollover brand and what we stand for.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience in equipment installation or maintenance, be ready to share specific examples. We want to hear about how you tackled challenges and delivered great service.
✨Tip Number 3
Show off your customer service skills during the interview. We’re looking for someone who can build strong relationships, so think of times when you went above and beyond for a client and be ready to share those stories.
✨Tip Number 4
Don’t forget to ask questions! This shows us you’re engaged and interested. Ask about the team dynamics, training opportunities, or how success is measured in this role. It’s a two-way street!
We think you need these skills to ace Installation Specialist - North in Worcester
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure you fully understand what we're looking for. This role is all about being hands-on and customer-focused, so highlight any relevant experience you have in these areas.
Show Off Your Problem-Solving Skills: We love a proactive approach! In your application, share examples of how you've tackled challenges in the past, especially in fast-paced environments. This will show us you're ready to hit the ground running.
Be Clear and Engaging: When writing your application, keep it clear and engaging. Use straightforward language and make sure to explain your experiences in a way that connects with the role. We want to see your personality shine through!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This knowledge will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your problem-solving skills and how you’ve ensured customer satisfaction. This will demonstrate your ability to build strong relationships, which is key for this position.
✨Practice Clear Communication
You'll need to explain processes clearly to customers, so practice articulating your thoughts. Consider doing mock interviews with a friend or family member where you explain technical concepts in simple terms. This will help you convey information effectively during the actual interview.
✨Plan Your Journey
As this is a field-based role, show that you can manage your time effectively. Research the areas you'll be covering and think about how you'd plan your day. Discussing your approach to managing multiple locations will demonstrate your organisational skills and readiness for the job.