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- Tasks: Make outgoing calls, handle customer queries, and assist in the warehouse.
- Company: Join Pilgrim's Europe/Oakhouse Foods, a growing business with over 40 sites across the UK and Europe.
- Benefits: Enjoy full training, career progression, discounted food, on-site parking, and generous holiday entitlement.
- Why this job: Kickstart your sales career in a supportive environment that values community service and teamwork.
- Qualifications: Proactive attitude, clear communication skills, attention to detail, and basic IT literacy required.
- Other info: Fixed term contract with potential for permanent position; perfect for high school and college students!
We are excited to announce the expanding of our Telesales/Service Team with members that can make outgoing calls and up sales in our Wrexham office (North Wales).
Job Type: Fixed term contract as a start with the opportunity to extend to a permanent contract for our best and most reliable Telesales Operatives!
Contract length: 3-6 months
Pay: £12.21 per hour (paid monthly)
Expected hours: 35 hours per week, Monday to Friday
Key Responsibilities:
- Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries.
- You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers.
- Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in a friendly and professional manner.
- Being able to match products and services to a customer's needs, in turn providing an effective and efficient service.
- Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.
You will need:
- To be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers.
- A clear telephone voice and good telephone manner are essential.
- Excellent communication skills, particularly with older customers.
- Attention to detail, patience, accuracy, ability to meet sales goals and data entry skills.
- To be IT literate with Microsoft Word & Excel skills, although not essential.
- Working knowledge of SAP system would be an added advantage.
Benefits at working for Pilgrim's Europe/Oakhouse Foods:
- Full training provided.
- Great career progression as part of a growing business with over 40 sites across the UK and Europe.
- Discounted or free food on-site.
- Parking.
- Great holiday entitlement and many more.
If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!
Telesales - Fixed Term Contract in Wrexham employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - Fixed Term Contract in Wrexham
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding what we provide will help you tailor your conversations during the interview, showcasing your ability to match customer needs effectively.
✨Tip Number 2
Practice your telephone communication skills. Since a clear voice and good telephone manner are essential for this role, consider doing mock calls with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being able to discuss these during your interview will demonstrate your proactive attitude and passion for sales, which is exactly what we're looking for.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. We value candidates who are genuinely excited about joining our team and contributing to our mission of providing excellent customer service.
We think you need these skills to ace Telesales - Fixed Term Contract in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or customer service. Emphasise any previous roles where you've successfully handled sales calls or customer queries, as this will show you have the skills needed for the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for sales and customer service. Mention specific examples of how you've met sales goals or provided excellent customer care in the past. This is your chance to stand out!
Highlight Communication Skills: Since the role requires excellent communication, make sure to mention your clear telephone voice and good telephone manner. You can also include any experience working with older customers, as this is important for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a telesales role.
How to prepare for a job interview at Pilgrims Europe
✨Show Your Enthusiasm for Sales
Make sure to express your passion for sales during the interview. Share examples of how you've successfully engaged with customers in the past and highlight your proactive approach to upselling.
✨Demonstrate Excellent Communication Skills
Since you'll be dealing with a diverse range of customers, especially older individuals, it's crucial to showcase your clear telephone voice and good telephone manner. Practice articulating your thoughts clearly and confidently.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare responses that demonstrate your ability to handle these situations with patience and professionalism.
✨Familiarise Yourself with Relevant Technology
While not essential, having a basic understanding of Microsoft Word, Excel, and possibly SAP can set you apart. If you have experience with these tools, be sure to mention it during the interview.
