At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on usage.
- Company: Join a dynamic team at Pilgrim's Europe, known for growth and innovation.
- Benefits: Gain valuable experience with potential career progression into sales roles.
- Other info: Field-based role with travel across the Midlands, North, and Scotland.
- Why this job: Make a real impact by ensuring customer satisfaction and equipment reliability.
- Qualifications: Customer-focused attitude and problem-solving skills; experience in installation is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Installation Specialist - North in Surrey employer: Pilgrims Europe
At Pilgrim's Europe, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and development. As an Installation Specialist, you'll enjoy the flexibility of a field-based role while receiving comprehensive training and support to advance your career, with many of our team members successfully transitioning into sales positions. Our commitment to employee satisfaction is reflected in our strong focus on customer engagement and teamwork, making this an ideal opportunity for those seeking meaningful and rewarding employment across the Midlands, the North, and Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Specialist - North in Surrey
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the Rollover brand and what we stand for.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience with equipment installation or maintenance, be ready to share specific examples. We love hearing about real-life situations where you’ve solved problems or improved processes.
✨Tip Number 3
Don’t underestimate the power of a good follow-up. After your interview, drop us a quick message thanking the team for their time and reiterating your enthusiasm for the role. It shows initiative and keeps you fresh in our minds!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to hit the ground running.
We think you need these skills to ace Installation Specialist - North in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Installation Specialist role. Highlight any hands-on experience you have, especially in customer-facing positions or equipment installation.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers or solved problems in previous jobs.
Showcase Your Communication Skills:Since this role involves training customers and working with teams, demonstrate your communication skills in your application. Use clear and concise language to show us you can explain processes effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your ability to communicate clearly and build relationships, as these are key to ensuring a smooth installation process.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or resolve issues on-site. Be ready to discuss your approach to problem-solving, especially in fast-paced environments, as this will resonate well with the interviewers.
✨Plan Your Diary Management
Since you'll be managing your own schedule across multiple locations, come prepared to discuss how you prioritise tasks and manage time effectively. Share any tools or methods you use to stay organised, as this will show your proactive mindset.
