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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing, well-known brand in the food industry.
- Benefits: Gain hands-on experience, independence, and career progression opportunities.
- Other info: Dynamic role with real impact and support from a leading team.
- Why this job: Be the face of Rollover and build strong customer relationships.
- Qualifications: Customer-focused attitude and problem-solving skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career.
Installation Specialist - North in Stockport employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Stockport
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the Rollover brand and what we stand for.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about installation and maintenance, brush up on any relevant experience you have. We want to see you in action, so be ready to demonstrate your practical abilities.
✨Tip Number 3
Build rapport with your interviewers. Remember, this is a customer-facing role, so showing us your people skills is key. Be friendly, engaging, and don’t hesitate to share examples of how you’ve built strong relationships in the past.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re interested in the role and the company by preparing thoughtful questions about the team, the equipment, or the training process. It’ll help you stand out and show your enthusiasm.
We think you need these skills to ace Installation Specialist - North in Stockport
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Make sure you can see yourself in the role and that your skills align with what we need.
Show Off Your Customer Focus: Since this role is all about customer interaction, highlight any experience you have in customer service or face-to-face roles. We want to see how you can make our customers' lives easier and more enjoyable!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be working with. Understand its features, common issues, and maintenance procedures. This knowledge will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Think about times when you resolved issues or provided training. Highlighting your ability to build strong relationships will resonate well with the hiring team.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve equipment installation or customer service scenarios. Showing that you can think on your feet and find solutions will set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or the company's future plans. It shows your genuine interest in the role and helps you assess if it's the right fit for you.