At a Glance
- Tasks: Manage customer enquiries and support the sales team in a dynamic environment.
- Company: Join Rollover, part of Pilgrim's Europe, a respected food business.
- Benefits: Permanent role with opportunities for skill development and a supportive team.
- Other info: Great opportunity for career growth in a well-established brand.
- Why this job: Make a real impact in a collaborative sales operation and enhance customer experiences.
- Qualifications: Organised, proactive, with experience in sales support or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Pilgrim's Europe is looking for a highly organised and customer-focused Sales Support Administrator to join our growing team at Rollover.
Contract Type: Permanent, Full-time, Office Based
Location: Slough (Rollover Office)
Working Hours: Monday to Friday
If you enjoy working at the heart of a sales operation, juggling priorities, and being the go-to person who keeps everything running smoothly — we’d love to hear from you.
What You’ll Be Doing:
- Managing enquiries through the Sales Support mailbox and ticketing system
- Processing new account applications and setting up customer accounts in SAP within SLA
- Issuing and responding to payment link requests
- Acting as the first point of contact for inbound leads
- Managing account notifications (on-stop, takeovers, trading recommencement)
- Creating and maintaining price files
- Processing equipment upgrade and additional equipment requests
- Liaising with equipment manufacturers and suppliers
- Raising purchase orders (POs)
- Coordinating customer equipment requests
- Maintaining an accurate equipment asset register
- Responding to customer and consumer enquiries via the info@ mailbox
- Carrying out onboarding follow-up calls post-installation to gather customer feedback
- Managing customer complaints from logging through to resolution, liaising with suppliers where required
- Providing general administrative and operational support to the Field Sales team
- Working closely with Account Managers, Customer Experience, and wider internal stakeholders
Who We’re Looking For:
You’ll be organised, proactive, and comfortable managing multiple tasks at once. You’ll take pride in delivering a great customer experience and enjoy working as part of a collaborative sales environment.
You’ll Ideally Have:
- Experience in sales support, customer service, or administration
- Strong attention to detail and excellent organisational skills
- Confidence communicating with customers, suppliers, and internal teams
- Experience using SAP or CRM systems (desirable, not essential)
- A customer‑first mindset with a proactive approach to problem solving
Why join Pilgrim's Europe/Rollover?
- Be part of Rollover, a well-established and respected brand
- Join Pilgrim’s Europe, a leading food business with scale and stability
- Play a vital role in supporting sales growth and customer experience
- Work in a collaborative, supportive team environment
- Opportunity to develop your skills across sales support, customer onboarding, and operations
If you’re looking for a role where you can really make an impact behind the scenes of a successful sales operation, we’d love to hear from you. Apply now to join Rollover, part of Pilgrim’s Europe.
Sales Support Administrator, Sales Support Administrator in Slough employer: Pilgrims Europe
At Pilgrim's Europe, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to thrive. As a Sales Support Administrator at our Rollover office in Slough, you'll enjoy a permanent, full-time position with opportunities for professional growth while playing a crucial role in enhancing customer experience and supporting sales operations. Join us to be part of a respected brand within a leading food business, where your contributions truly make a difference.
