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- Tasks: Support sales operations and enhance customer experience through various administrative tasks.
- Company: Join Rollover, a respected brand under Pilgrim's Europe, a leading food business.
- Benefits: Permanent, full-time role with opportunities for skill development in a collaborative environment.
- Why this job: Make a real impact behind the scenes of a successful sales operation.
- Qualifications: Organised, proactive, with experience in sales support or customer service preferred.
- Other info: Work in Slough, Monday to Friday, with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Pilgrim's Europe is looking for a highly organised and customer-focused Sales Support Administrator to join our growing team at Rollover. This is a key role supporting our sales function and owning the end-to-end customer lifecycle, helping us deliver a first-class onboarding and ongoing customer experience.
If you enjoy working at the heart of a sales operation, juggling priorities, and being the go-to person who keeps everything running smoothly — we’d love to hear from you.
Contract Type: Permanent, Full-time, Office Based
Location: Slough (Rollover Office)
Working Hours: Monday to Friday
What you’ll be doing:
- Managing enquiries through the Sales Support mailbox and ticketing system
- Processing new account applications and setting up customer accounts in SAP within SLA
- Issuing and responding to payment link requests
- Acting as the first point of contact for inbound leads
- Managing account notifications (on-stop, takeovers, trading recommencement)
- Creating and maintaining price files
- Processing equipment upgrade and additional equipment requests
- Liaising with equipment manufacturers and suppliers
- Raising purchase orders (POs)
- Coordinating customer equipment requests
- Maintaining an accurate equipment asset register
- Responding to customer and consumer enquiries via the info@ mailbox
- Carrying out onboarding follow-up calls post-installation to gather customer feedback
- Managing customer complaints from logging through to resolution, liaising with suppliers where required
- Providing general administrative and operational support to the Field Sales team
- Working closely with Account Managers, Customer Experience, and wider internal stakeholders
Who we’re looking for:
You’ll be organised, proactive, and comfortable managing multiple tasks at once. You’ll take pride in delivering a great customer experience and enjoy working as part of a collaborative sales environment.
You’ll ideally have:
- Experience in sales support, customer service, or administration
- Strong attention to detail and excellent organisational skills
- Confidence communicating with customers, suppliers, and internal teams
- Experience using SAP or CRM systems (desirable, not essential)
- A customer-first mindset with a proactive approach to problem solving
Why join Pilgrim’s Europe/Rollover?
- Be part of Rollover, a well-established and respected brand
- Join Pilgrim’s Europe, a leading food business with scale and stability
- Play a vital role in supporting sales growth and customer experience
- Work in a collaborative, supportive team environment
- Opportunity to develop your skills across sales support, customer onboarding, and operations
If you’re looking for a role where you can really make an impact behind the scenes of a successful sales operation, we’d love to hear from you. Apply now to join Rollover, part of Pilgrim’s Europe.
Sales Support Admin in Slough employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Admin in Slough
✨Tip Number 1
Get to know the company inside out! Research Pilgrim's Europe and Rollover, understand their values, and be ready to chat about how you can contribute to their sales support team. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and customer service. Think of examples from your past experiences that highlight your organisational skills and customer-first mindset. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team at Rollover.
We think you need these skills to ace Sales Support Admin in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales support and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess!
Show Off Your Customer Focus: Since this role is all about delivering a top-notch customer experience, share examples of how you've gone above and beyond for customers in the past. We love seeing that customer-first mindset in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities like managing enquiries and processing account applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Emphasise Customer Experience
Highlight your customer service experience and your proactive approach to problem-solving. Share specific instances where you went above and beyond to ensure a great customer experience, as this aligns perfectly with what Pilgrim's Europe is looking for in a candidate.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
