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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, solving their queries and enhancing their experience.
- Company: Join Rollover, part of Pilgrim's Europe, a leading food group with a strong community focus.
- Benefits: Stable job with career growth, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced role with opportunities to learn and grow within the company.
The predicted salary is between 30000 - 42000 £ per year.
Slough – Rollover (Part of Pilgrim's Europe) - Office-Based role 37.5 hours per week ¦ currently 8:30am – 5:00pm (subject to change to support business functions and operational needs).
Be part of something bigger. Make every customer interaction count. Are you passionate about delivering exceptional customer experiences? Do you thrive under pressure, think analytically, and enjoy solving problems in a fast-paced environment? We're looking for a Customer Experience Representative to join Rollover, proudly part of Pilgrim's Europe. This role offers the opportunity to make a real impact locally, while benefiting from the stability, scale, and career opportunities of a leading European food group.
What You'll Be Doing:
- Handle inbound customer enquiries via phone, email, and omni-channel platforms
- Provide accurate product, service, and order information
- Resolve issues efficiently, aiming for first-contact resolution
- Place inbound orders and identify natural upsell opportunities
- Make proactive outbound calls to support customer satisfaction, sales, and retention
- Capture insights and feedback using CRM systems to drive improvements
Responsibilities may change in line with evolving business requirements.
Customer Experience Representative in Slough employer: Pilgrim's Europe
Contact Detail:
Pilgrim's Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative in Slough
✨Tip Number 1
Get to know the company! Research Rollover and Pilgrim's Europe to understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate those phone calls and emails.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues effectively. Be ready to share these during your interview to demonstrate how you can handle customer challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Rollover.
We think you need these skills to ace Customer Experience Representative in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you genuinely care about making every customer interaction count!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Experience Representative.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Pilgrim's Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with Rollover and Pilgrim's Europe. Understand their products and services, and think about how your skills can enhance customer experiences. This will show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion
During the interview, let your enthusiasm for delivering exceptional customer experiences shine through. Share specific examples of how you’ve gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
