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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Great opportunity for career progression into sales within a leading food business.
- Why this job: Be the face of Rollover and build strong customer relationships across your region.
- Qualifications: Customer-focused attitude and problem-solving skills; experience in installation is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career.
Installation Specialist - North in Oxford employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Installation Specialist role.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the job. Highlight your hands-on experience and customer service skills, and don’t forget to show off your problem-solving abilities.
✨Tip Number 3
Get familiar with our products! Knowing the ins and outs of Rollover equipment will give you an edge during interviews. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take on the challenge of being an Installation Specialist.
We think you need these skills to ace Installation Specialist - North in Oxford
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Make sure you match your skills and experiences with the key responsibilities and requirements outlined in the job description.
Show Off Your Customer Focus: Since this role is all about being hands-on and customer-focused, highlight any relevant experience you have in customer service or face-to-face interactions. We want to see how you can make our customers' lives easier!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This knowledge will help you impress during the interview and show that you're ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your problem-solving skills and ability to communicate clearly, as these are key to ensuring customer satisfaction.
✨Demonstrate Proactivity
Be ready to discuss how you manage your time and workload effectively. Share instances where you've taken the initiative to solve problems or improve processes, as this aligns with the proactive mindset they're looking for.
✨Prepare Questions
Think of insightful questions to ask about the role and the company. This shows your genuine interest and helps you understand if the position is the right fit for you. Ask about their training processes or how they support career progression into sales.