At a Glance
- Tasks: Engage with customers, process orders, and promote products in a friendly manner.
- Company: Join Oakhouse Foods, part of Pilgrim's Europe, a leading food manufacturer.
- Benefits: Enjoy staff discounts, free parking, and career growth opportunities.
- Other info: Full training provided in a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
Location: Westbury
Company: Oakhouse Foods (Part of Pilgrim's Europe)
Contract: Permanent
Hours: 40 hours per week, Monday to Friday
About Us
At Oakhouse Foods, we're passionate about helping customers enjoy delicious, high-quality meals delivered directly to their doorstep. With over 350 recipes and more than 30 years of experience, we've built a reputation for providing great food and exceptional service to customers across the UK.
About the Role
We're looking for enthusiastic and customer-focused individuals to join our Telesales in Westbury. This is a varied role where you'll speak with both new and existing customers, handling enquiries, processing orders, and identifying opportunities to recommend products and services that suit their needs. Many of our customers are older people, so you'll need to be an excellent communicator who can provide a friendly, patient, and professional service at all times. You'll also support operational activities, including preparing customer orders for delivery when required, making this an ideal role for someone who enjoys variety and being part of a close-knit team.
What You'll Be Doing
- Handling inbound and outbound customer calls
- Delivering exceptional customer service and support
- Processing customer orders accurately and efficiently
- Promoting products and services through proactive sales conversations
- Resolving customer queries and complaints professionally
- Maintaining accurate customer records and data entry
- Supporting online customer enquiries
- Assisting with the preparation of customer orders for delivery when required
What We're Looking For
- Excellent communication and telephone skills
- A passion for customer service and helping people
- Confidence in building rapport and identifying sales opportunities
- Strong attention to detail and accuracy
- Good IT skills, including Microsoft Word and Excel
- A positive attitude and a willingness to learn
- Ability to work both independently and as part of a team
- Desirable: Previous customer service, telesales, retail, or contact centre experience
- Experience using SAP or similar systems
Why Join Us?
- Join a business that genuinely makes a difference to customers and local communities
- Become part of Pilgrim's Europe, one of the UK's leading food manufacturers
- Enjoy the stability and career opportunities that come with a large, successful organisation
- Access to learning and development opportunities to support your career growth
- Supportive team environment with full training provided
- Staff discounts on products
- Free on-site parking
- Be part of a business that values Ownership, Determination, and Simplicity
- Opportunity to build a long-term career within Oakhouse Foods and the wider Pilgrim's Europe group
Ready to Apply?
If you're passionate about customer service, enjoy speaking with people, and want to be part of a business that combines a community-focused approach with the backing of a major food manufacturer, we'd love to hear from you. Apply today and join Oakhouse Foods, part of Pilgrim's Europe, helping customers enjoy great food and great service every day.
Telesales Representative in London employer: Pilgrims Europe
At Pilgrim's Europe, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that prioritises food safety and quality excellence. Our team in Attleborough benefits from continuous professional development opportunities, competitive remuneration, and a commitment to innovation in food safety practices, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pilgrims Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pilgrims Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pilgrims Europe:Your cover letter is your chance to shine! Tell us why you want to work at Pilgrims Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pilgrims Europe!
How to prepare for a job interview at Pilgrims Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
