Service Desk Analyst Location: Rushmere Department: IT - Pilgrim's Europe We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning. What You'll Do Provide first-class IT support across incidents and service requests Manage and prioritise tickets within agreed SLAs Resolve issues at first point of contact wherever possible Support major incidents and VIP requests Maintain accurate ticket updates, categorisation and ownership Contribute to service improvements and knowledgebase content Work closely with wider IT teams to ensure seamless support What You'll Bring Strong customer service and communication skills Experience in an IT or technical support environment Calm, professional approach in fast-paced situations Analytical mindset with strong problem-solving skills A flexible, positive team-player attitude IT qualifications or ITIL experience (desirable) TPBN1_UKTJ
Service Desk Analyst in London employer: Pilgrims Europe
At Pilgrim's Europe, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that prioritises food safety and quality excellence. Our team in Attleborough benefits from continuous professional development opportunities, competitive remuneration, and a commitment to innovation in food safety practices, making it a rewarding place to grow your career.
