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For Companies At a Glance
- Tasks: Provide hands-on technical support and manage IT projects across various technologies.
- Company: Join a leading company in the tech industry with a focus on innovation.
- Benefits: Competitive salary, excellent healthcare, 33 holiday days, and staff discounts.
- Other info: Opportunity for personal development and career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in IT services.
- Qualifications: 3+ years in technical support, strong problem-solving skills, and ITIL knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Location: Windmill Lane, United Kingdom
Purpose of the Role
As part of the IT Site Services team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with a hunger for learning and personal development. You will be responsible for the provision of specialist technical support, control and proactive maintenance across the End User environment, providing hands-on on-site technical support and guidance to colleagues. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service.
Key Responsibilities
- To provide on-site 2nd line technical support and administration of Pilgrims’ four legacy business sectors.
- To act as ambassadors for the IT department – providing a professional and efficient service to colleagues always.
- Delivery of user education/guidance on technology to colleagues.
- To act as point of contact on technical issues for IT through incident resolution.
- Participation and engagement in Projects/Service improvements.
- Identification, ownership and implementation of proactive maintenance plans including essential upgrades and software patches.
- Monitor and review service performance at a component level e.g. Production of reports including recommendations for risk mitigation.
- 3rd party/vendor liaison with respect to technical build, support and maintenance.
- Meet levels of service in line with published/agreed SLA’s.
- Adherence to all Pilgrim’s processes including: Raising, reviewing and approval of Change Controls.
- Identify, investigate, update and resolve problem records.
- Ensuring the configuration management database is maintained.
- Active handover to support engagement ensuring that technology implemented is supportable and maintainable.
- Ticket handling, updating, referral and closure of tickets.
- Creation, development, deployment and resolution for BCR (Business Change Request) tickets.
- Identify and drive service and efficiency improvements.
- To ensure all supporting documentation is maintained in line with technology improvements and maintenance activities.
- Maintain awareness of current developments including production of associated product life-cycles and roadmaps.
- Able to work unsocial hours when required which may include short durations away from home e.g. Exec Events.
Skills & Experience Required
In order to succeed in this role it is expected that you will have:
Essential
- 3 years+ experience of delivering, maintaining and supporting on-site/field based an expanding complex Factory production environment.
- Hands-on support, delivery and build experience with a number of the following technology areas with deep/expert knowledge of the following skillsets:
- Supporting onsite engineering teams, production teams and forming a strong relationship with Site General Managers and their Leadership teams.
- Supporting Factory and Production.
- Supporting Mobile Devices.
- Supporting Printing solutions/hardware.
- Supporting Audio-Visual Equipment.
- Network Cabling.
- VOIP Telephony Config and Support.
- Broadband ordering process for Farm sites.
Why Join Us?
- Very competitive salary.
- Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions.
- 33 holiday days each year (25 days flexible booking with 8 bank holidays). Additionally, we offer a holiday purchase scheme.
- Discounted staff shopping onsite on a range of products.
- Free will writing service.
- Enhanced maternity and paternity leave.
IT Specialist, IT Specialist in London employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist, IT Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with the technologies mentioned in the job description, like VOIP telephony and network cabling.
✨Tip Number 3
Show your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles, especially when it comes to supporting colleagues and improving service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Specialist, IT Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with on-site support and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention your eagerness for learning and personal development, as that's something we value at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their ability to resolve incidents and improve service efficiency, so don't hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with supporting mobile devices, printing solutions, and VOIP telephony. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you’ve resolved incidents or improved processes. This will demonstrate your ability to manage incidents effectively and align with the company's focus on service ownership.
✨Understand ITIL Principles
Since the role requires knowledge of ITIL principles, be ready to discuss how you've applied Incident, Change, and Problem Management in your previous roles. This shows that you not only understand the theory but can also implement it in practice.
✨Be Ready to Engage and Educate
The job involves providing user education and guidance, so think about how you would explain complex tech concepts to non-technical colleagues. Prepare a few scenarios where you've successfully communicated technical information in an easy-to-understand way.