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For Companies At a Glance
- Tasks: Drive service performance and manage customer relationships in a fast-paced environment.
- Company: Join Pilgrim’s Europe, a leading food business with ambition and scale.
- Benefits: Competitive salary, performance incentives, and rapid career development.
- Other info: Office-based role in Uxbridge with regular travel to customer sites.
- Why this job: Make a real impact while building strong supply chain and relationship-management skills.
- Qualifications: Experience in supply chain roles and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Are you ambitious, commercially curious and ready to take real ownership in a fast-moving environment? We’re looking for a Customer Supply Chain Manager to play a key role in driving service performance for one of our most important customers. This is a high-energy, customer-facing role where you’ll sit right at the centre of customer relationships, commercial decision-making and day-to-day supply chain delivery.
You’ll work closely with the customer, production sites and internal commercial teams, managing demand, service and communication end-to-end — with a real opportunity to make your mark, influence outcomes and build a strong supply chain career.
Location: Uxbridge (Office-based, customer-facing role)
Reporting to: Director of Sales
The role is fully office-based in Uxbridge, reflecting Pilgrim’s Europe’s collaborative way of working. We believe being on-site helps teams move faster, learn more and deliver better outcomes together. Regular travel to customer locations and sites is required, as face-to-face engagement is key to success in this role.
What You’ll Be Doing
- Be the go-to supply chain contact for the customer, building strong, trusted relationships
- Own service performance from order to delivery, driving high availability and fast issue resolution
- Lead daily service calls, working closely with customers, sites and commercial teams
- Create clear, actionable service reporting with root-cause analysis and improvement actions
- Manage short-term customer forecasts across core and promotional volumes
- Support medium- and long-term planning including base volume, bird planning and promotions
- Plan and manage peak seasonal periods such as BBQ season and Christmas
- Develop contingency plans with site planners and communicate clearly with customers
- Drive supply chain improvements across service, waste reduction, cost and sustainability
- Attend sites regularly to stay close to operations and influence outcomes
- Use systems and data to simplify processes and improve decision-making
What We’re Looking For
This role is ideal for someone who enjoys pace, problem-solving and working with people.
- Essential
- Experience in a Supply Chain or Commercial role
- Strong communication skills and confidence working with customers
- Highly organised, proactive and comfortable juggling priorities
- Analytical mindset with strong attention to detail
- Resilient, positive and solution-focused
- Flexible approach to working hours when the business needs it
- Willingness to travel regularly to customers and sites
- Desirable
- Experience in a customer-facing supply chain role
- Understanding of UK & Ireland food supply chains
- Degree preferred but not essential — attitude, drive and capability matter most.
Why Join Pilgrim’s Europe?
- Take on a visible, high-impact role with real responsibility
- Work hands-on with customers and senior stakeholders
- Build strong supply chain, commercial and relationship-management skills
- Develop quickly in a fast-paced, supportive environment
- Be trusted to make decisions and improve performance
- Competitive salary, performance-related incentives and development opportunities
- Join one of Europe’s leading food businesses with real scale and ambition
Ready to Make Your Mark?
If you’re driven, customer-focused and looking for a role where you can learn fast, build credibility and make a real impact, this could be the perfect next step. Join Pilgrim’s Europe as a Customer Supply Chain Manager and help shape how we deliver for our customers — every day. Apply now and start building your future with us.
Customer Supply Chain Manager, Customer Supply Chain Manager in London employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager, Customer Supply Chain Manager in London
✨Tip Number 1
Get to know the company inside out! Research Pilgrim’s Europe, their values, and their supply chain processes. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the Customer Supply Chain Manager role.
✨Tip Number 3
Prepare for those face-to-face interactions! Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to build strong relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take ownership in this fast-paced environment.
We think you need these skills to ace Customer Supply Chain Manager, Customer Supply Chain Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about the opportunity to work with us and make a difference in the supply chain.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in supply chain or commercial roles. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your achievements and skills that relate directly to the role of Customer Supply Chain Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Pilgrim’s Europe.
How to prepare for a job interview at Pilgrims Europe
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially in relation to the food industry. Understand the key processes from order to delivery and be ready to discuss how you've handled similar situations in the past.
✨Build Rapport with Your Interviewers
Since this role is all about customer relationships, practice building rapport during your interview. Be friendly, engage with your interviewers, and show them that you can communicate effectively and confidently.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific supply chain challenges. Think of examples from your previous experience where you resolved issues or improved service performance, and be ready to share those stories.
✨Show Your Analytical Skills
Highlight your analytical mindset by discussing how you've used data to make decisions in the past. Be prepared to explain how you would approach root-cause analysis and service reporting in this role.