At a Glance
- Tasks: Provide hands-on technical support and manage IT projects across various business sectors.
- Company: Join a dynamic team at Pilgrim's, dedicated to innovative IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Engage in exciting projects and improve IT services while working in a collaborative environment.
- Why this job: Be the tech hero who ensures seamless service and supports your colleagues every day.
- Qualifications: Passion for technology and experience in technical support.
The predicted salary is between 30000 - 40000 € per year.
Overview
Purpose of the Role: As part of the IT Site Services team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with hunger for learning and personal development. You will be supporting colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across the End User environment. Providing hands-on on-site technical support and guidance to colleagues. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service.
Location: Anwick, United Kingdom
Key Responsibilities:
- To provide on-site 2nd line technical support and administration of Pilgrims’ four legacy business sectors.
- To act as ambassadors for the IT department - providing a professional and efficient service to colleagues always.
- Delivery of user education/guidance on technology to colleagues.
- To act as point of contact on technical issues for IT through incident resolution.
- Participation and engagement in Projects/Service improvements.
- Identification, ownership and implementation of proactive maintenance plans including essential upgrades and software patches.
- Monitor and review service performance at a component level e.g. Production of reports including recommendations for risk mitigation.
- 3rd party/vendor liaison with respect to technical build, support and maintenance.
- Meet levels of service in line with published/agreed SLA’s.
- Adherence to all Pilgrim’s processes including: Raising, reviewing and approval of Change Controls.
- Identify, investigate, update and resolve problem records.
- Ensuring the configuration management database is maintained.
- Active handover to support engagement ensuring that technology implemented is supportable and maintainable.
- Ticket handling, updating, referral and closure of tickets.
- Creation, development, deployment and resolution for BCR (Business Change Request) tickets.
- Identify and drive service and efficiency improvements.
- To ensure all supporting documentation is maintained in line with technology improvements and maintenance activities.
- Maintain awareness of current developments including production of associated product life-cycles and roadmaps.
- Able to work unsocial hours when required which may include short durations away from home e.g. Exec Events.
IT Specialist, IT Specialist in Lincolnshire employer: Pilgrims Europe
At Pilgrim's, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Anwick where IT Specialists can thrive. Our commitment to employee growth is evident through continuous learning opportunities and hands-on support, ensuring that you not only excel in your role but also contribute to meaningful projects that enhance our service delivery. With a culture that values collaboration and innovation, you'll find yourself part of a team that is dedicated to providing top-notch technical support while enjoying the unique advantages of working in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist, IT Specialist in Lincolnshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to someone looking for an IT Specialist.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This is a great way to demonstrate your hands-on experience and passion for technology, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Brush up on your problem-solving skills and be ready to discuss how you've handled technical issues in the past. Remember, they want to see your service ownership and management skills in action!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Specialists. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that dream job with us!
We think you need these skills to ace IT Specialist, IT Specialist in Lincolnshire
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are eager to learn and grow in the IT field, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your experience with 2nd line support and any specific technologies mentioned in the job description. This shows us that you’ve done your homework and understand what we’re looking for.
Be Professional Yet Approachable:As ambassadors for our IT department, it’s important to strike a balance between professionalism and approachability in your application. Use a friendly tone while maintaining clarity and respect, as this reflects how you’d interact with colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Pilgrims Europe
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description. Be ready to discuss your experience with 2nd line support, incident management, and any specific tools or software relevant to the role. Showing that you’re not just familiar but passionate about these technologies will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific incidents where you identified a problem, took ownership, and implemented a solution. This will demonstrate your proactive approach and ability to manage priority incidents effectively.
✨Emphasise Your Communication Skills
As an IT Specialist, you'll be liaising with various teams. Practice explaining complex technical concepts in simple terms. Highlight your experience in user education and how you've helped colleagues understand technology better. This shows you can be an ambassador for the IT department.
✨Be Ready to Discuss Service Improvements
Think about times when you've identified areas for improvement in service delivery. Be prepared to share your ideas on how to enhance efficiency and user satisfaction. This aligns perfectly with the role's focus on driving service improvements and maintaining high levels of customer service.
