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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Great opportunity for career progression into sales roles.
- Why this job: Be the face of Rollover and make a real impact in customer satisfaction.
- Qualifications: Customer-focused attitude; experience in installation or food environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Installation Technician - Field Based in Ipswich, Suffolk employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Technician - Field Based in Ipswich, Suffolk
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience with equipment installation or maintenance, be ready to talk about it. Share specific examples of how you’ve solved problems in the past – this will really impress them.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to hit the ground running.
We think you need these skills to ace Installation Technician - Field Based in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Technician role. Highlight any hands-on experience, customer service skills, and problem-solving abilities that show you're a great fit for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've successfully installed or maintained equipment in the past, and how you can bring that expertise to our team.
Showcase Your Communication Skills: Since this is a customer-facing role, it’s important to demonstrate your communication skills in your application. Use clear and engaging language to show us how you can effectively train customers and build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your problem-solving skills and how you’ve ensured customer satisfaction in previous roles.
✨Plan Your Journey
As this is a field-based position, demonstrate your ability to manage your time effectively. Discuss how you would plan your installations and training sessions across multiple locations to ensure efficiency and reliability.
✨Communicate Clearly
Practice explaining complex processes in simple terms. You’ll need to deliver training to customers, so being able to communicate clearly and engagingly is key. Consider doing mock training sessions with friends or family to refine your approach.