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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing, well-known brand in the food industry.
- Benefits: Gain practical skills, enjoy independence, and build strong customer relationships.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career with hands-on experience and potential sales progression.
- Qualifications: Customer-focused attitude; experience in installation or food environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Field and Installations Specialist in Ipswich, Suffolk employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field and Installations Specialist in Ipswich, Suffolk
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what we do and how you can contribute to our success.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience in equipment installation or maintenance, be ready to talk about it. We love seeing candidates who can demonstrate their practical knowledge and problem-solving abilities.
✨Tip Number 3
Build rapport with your interviewers. Remember, this role is all about customer relationships, so show us your friendly, approachable side. A positive attitude goes a long way in making a great first impression!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in the role by asking about the team dynamics, training opportunities, and how you can grow within the company. It’s a two-way street!
We think you need these skills to ace Field and Installations Specialist in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Installation Specialist role. Highlight any relevant experience you have in equipment installation or customer service, and show us how your skills align with what we're looking for.
Show Your Customer Focus: Since this role is all about being hands-on and customer-focused, share examples of how you've gone above and beyond for customers in the past. We want to see your passion for delivering great service!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, making it easy for us to see why you'd be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Before the interview, make sure you have a solid understanding of the food-to-go equipment you'll be working with. Research common installation and maintenance practices, and be ready to discuss your hands-on experience or any relevant skills. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Customer Focus
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Think about times when you resolved issues or provided training. Highlighting your ability to build strong relationships will demonstrate that you align with their values.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve troubleshooting equipment or managing tight schedules. Showing that you can think on your feet and find solutions will resonate well with the interviewers.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the Installation Specialist position. Ask about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.